Quickstep IT has changed its name back to Knowledge PlusDeliver frameworks for the creation of business development plans for individual trade partners Create and manage an annual business development plan Pro-actively identify new and different business opportunities to provide increased sales Design an effective system to ensure the team provide accurate reports on existing and new business opportunities Identify and develop new products and business opportunities with identified key target agents Maintain up to date with all industry trends, issues and news

Managing a portfolio of customer accountsDealing with all aspects of advertising campaignsUsing an existing network of industry contacts to generate new businessLeading and training other members of the account teamManaging the work of account executivesLeading project management activityEnsuring necessary actions are undertaken by the account teamAchieving sales targetsDelivering sales presentations to high-level executivesAttending client meetingsMaintaining and expanding relationships with existing clientsCompleting administrative work,as required

Provide superior customer serviceHandle all enquiries and complaints in a friendly and professional mannerTraining & supervision of staffConducting KPI’s on staff membersMarketing, promotions and advertising

Provide superior client service including: * In Store Sales * Government Departments * Schools * Universities & TAFE’sOrder placement with major suppliers after assessment of current sales and market trendsSetting up of Accounts & InvoicingProvision of general information to customers in relation to a wide variety of software and hardware applicationsHandle customer enquiries and complaints in a friendly and professional mannerEnsure compliance with OH&S Legislation to maintain staff and customer safetyLiaise with staff, customers & suppliersDelegation of tasks to staff membersCash Handling and ReceiptingPoint of Sale Operations including EFTPOS & Daily Register ReconciliationPayrollCreation of Advertising, Marketing & Promotions to Attract new businessProduct Placement and Visual MerchandisingRestructure of store shelving to provide easier store control & to deter incidents of shopliftingAfter taking ownership I was able to grow Berlin Wall Supermarket into a profitable business with a monthly turnover of $80,000 in under 2 years