• Prepare documents such as; sales contracts, amendments, inspection notifications, closing statements, in-houseforms, disclosures, listing agreements, marketing materials, and riders• Step-by-step process seeing clients through from start to finish of home buying and selling process• Evaluate mortgage options helping clients obtain financing at the best rates and terms• Conducted comprehensive market analysis to identify opportunities for buyers, sellers, and investors• Recruited qualified candidates and oversaw personnel to achieve performance and quality targets• Expert in negotiations and documentation• Apply judgment in determining work methods and balancing competing priorities• Coordinates and provides strong hands-on training to new associates at DRG• Strong Follow-up and assistance to new team members to ensure success and oversaw personnel to achieve performance and quality targets.• Liaised between buyers and sellers to provide positive experiences for both parties

• Organized financial, operational, safety and assessment captainships; resolved theft issues successfully through collaborationwith investigation center and live surveillance reporting.• Oversaw and performed hiring, terminations, compliance, year-end reviews, orientations, on-boarding, scheduling, bestpractices, best team survey, turnover, and team builds• Developed and implemented project plans and budgets to ensure successful execution.• Skilled at working independently and collaboratively in a team environment• Demonstrated high level of initiative, creativity, and resourcefulness while tackling difficult tasks through the development of innovative solutions

• Developed and implemented strategies to improve revenues, marketing and achieve goals increasing division sales by 30%;improved turnover goals by over 15% and gross margin by over 3%.• Oversaw 30 to 50 employees, streamlined existing procedures, developed underperforming employees, and createdleader-on-duty process rollout to St. Louis Metropolitan area.• Evaluated business operations to generate appropriate plans, managed supervisors' performance, directed improvementmeetings, and monitored inventory records effectively.• Improved diverse areas including overtime percent, turnover, gross margin, markdowns, compliance and productivity;motivated team to improve services productively.• Analyzed project performance data to identify areas of improvement