remote sales position

contracted position with a Intuit QuickBooks which is a great company doing remote sales position.

• Assist sales in transitioning the client from a new customer to a long-term account • Acts as liaison between Cargo Solutions and client to advance and strengthen client relationships• Develops long term relationships with existing customers • Cooperates with company efforts to maximize performance within each account• Assures complete satisfaction for all assigned customers• Provides customer training and further educates efforts for customers• Monitors all internal activities in support of customers• Strives to increase sales within each assigned account • Tracks and evaluates the performance of each assigned account • Communicates account specifics regularly to Management • Adds value by being proactive and using all tools available to constantly assess customer needs• Additional projects, assignments, and responsibilities as defined by the needs of the customer, Account Management and Sales Teams

•Cloud based payroll and HR solutions• Time & labor software• Benefit administration software• Assistance in driving human capital management decision making & improve employee engagement by enhancing the HR, payroll and finance capabilities for clients

Support / Implementation Specialist• Client care for team solution & single agent CRM platforms & Lead capturing IDX search sites.• Account Management- up to 65 client accounts (with ranges of 5 to 50+ team members per client)• Implementation Specialist managing on-boarding client accounts• Data Entry• Webinars • Integration solutions for CRM • Marketing collaboration team for internal and external proficiencies • Assisted in the development of training and proficiency guidelines• Billing adjustments and solutions• Worked closely with the MLS (Multiple Listing Services) team to ensure meeting requirements for each client’s Lead capturing IDX search sites• Worked closely with the development and strategy teams. • Assisted in new marketing concepts to revolutionize and assist in the growth of the business

Administrative Assistant to the Assistant |Interim Dean of Enrollment & Student Services Department of the College of Western Idaho• Communication between committees and staff• Acquiring agendas & minutes for meetings• Payment submissions to accounts payable• Budget analysis/ Purchase orders• Working closely with Interim Dean on multiple projects• Administrative duties- Ordering supplies, distributing paperwork, travel arrangements, uniform orders, event planning, etc.• Student Account Information & Confidentiality under FERPA.• Scheduling• Data Entry• Support for 87 staff members within the E&SS Department

Promoted to Seasonal Supervisor/Customer Care Agent 3 • Effectively managed a team of 18+ customer care specialists• Provided support and guidance towards resolutions• Composed and maintained reports and updates• Assisted with Training of policies and procedures for new hiresPromoted to Operation Support Specialist/ Seasonal Senior Representative• Developed and maintained reports by providing detailed information to communicate between multiple departments with current status of warranty and dispute resolutions • Generated letters, spreadsheets, and documentation regarding consumer account disputes • Acted as a liaison between the dispute processing centers and clients to ensure resolutions Customer Service Representative • Successfully created and established an effective process by means of recreating and maintaining Excel spreadsheets for reporting warranty resolutions • Consumer relations regarding new orders, credits and refunds, account adjustments, verification of shipments, information requests and escalations

• Quickly promoted to Escalation/ Leadership Team• Maintained business ethics while communicating with leadership to ensure customer resolutions • Provided excellent customer service regarding product information across multiple accounts• Received and processed high volumes of inbound/outbound calls• Processed consumer account adjustments by placing new orders, confirming orders, tracking orders, updating customer information, completing warranty and return requests

• Provided preschool/early childhood development for up to 38 children, 3-12 years old • Created and implemented developmentally appropriate curriculum that addressed all learning styles • Encouraged children to be thoughtful, courteous, and express their feeling with words • Developed professional relationships with parents, teachers and directors• Collaborated with colleagues for developing new classroom projects and monthly themes

In home child care provider for 6 children (ages 6 weeks -12 years). Pre-school development with children ages 3-4 years, hands on learning and developmental skills, office duties, accounting, billing/invoices.

• Provided exceptional customer service• Completed administrative duties, as needed, while operating a multi-line phone system• Organized meetings and training functions• Filed claims and updated insurance policies to ensure correct criteria was applied• Acted as a liaison between insurance companies on accounts and claims

• Provided exceptional customer service for inbound and outbound collections while operating a multi-line phone system • Assisted in the development of training and proficiency guidelines• Approved and denied consumer loans • Closed currencies and balancing deposits• Processed Small Claims- Filing of forms and compliance of presence for judgement • Prepared consumer tax documentation