Led and developed strategies and processes that delivered consistent customer satisfaction from onboarding through to all phases of the customer cycle, that facilitated the achievement of their business objectives.Built and maintained solid client and supplier network relationships and established collaborative relationships with sales, product development and other customer facing functions.Maintained a comprehensive understanding of clients’ business, culture, strategy and direction to develop effective solutions which met their objectives, as well as and provided a value adding solution in the form of strategic thinking, research, planning, execution and review.Managed the Queensland and Western Australian, Events and Group Travel business to ensure steady and sustained growth and provided support and mentorship to the teams.

Responsible for effectively leading & managing team members and delivering one best way processes to provide efficiencies across the business. Create a positive working environment with a high level of team spirit and commitment. Develop a strategic and proactive plan for existing clients in order to maintain and develop new business, grow margin and follow up on account leakage within the business.Review and report on monthly financial figures and actively review team’s files to maximise margin improvement. Key Account Manager for Flight Centre Travel Group internal stakeholders, provide recommendations on the meetings process and scope, prepare and present quarterly data and spend reviews, ensure client KPI’s are adhered to.

Operationally run programs, focus on maintaining and building strong relationships with clients and seek out potential opportunities to increase turnover. Manage strong and mutually beneficial relationships with industry suppliers and vendors. Implement event submission and tracking program within Flight Centre Travel Group and provide associated training. Manage effective workflow and resourcing to maximise productivity within the team.

Connect audiences by creating engaging innovative events, compelling incentive programs and exciting branding and communications to achieve business goals. Drive strategic growth from the incumbent client portfolio and increase new business sales while maintaining effective & focused communication to ensure all clients’ needs are understood, met & proactive solutions are offered professionally and within the agreed timeframes.Manage all logistical aspects of group travel including accommodation, flights and ground transfers.

Plan, develop and execute strategies to increase sales and sponsorship opportunities. Develop and maintain strong relationships with a large portfolio of corporate and private clients and strong list of contacts in media and within the industry, suppliers and vendors. Create and market key signature ticketed & marketing events and organise technical and logistical elements on behalf of venue. E.g. Melbourne Cup Luncheons, New Years Eve Celebrations.Achieved State and Regional wins at the Restaurant & Catering Queensland Awards in 2008, 2009 & 2010.

Secure and coordinate conferences, meetings, gala events and weddings; Create event proposals and communicate information to clients based on their enquiries.

Responsible for organising functions for the venue including lectures, product launches, client networking luncheons, cocktail evenings and monthly breakfasts for clients. Work closely with partners of the centre to ensure client relationships are developed and maintained and brand awareness is created.

Co-Store Manager (2003-2004) & Sales Consultant (1999 – 2003) • Exemplary retail sales• Voted Most Valuable Team Player, 2003• Received 100% Customer Service Audit results as sales consultant• Responsible for leading a new team with the opening of a new store• Assisting Store Manager with the day to day running of the retail business• Compiling daily, weekly and monthly reports for Head Office• Managing of stockroom and inventory levels• Staff management, including rostering and hiring of new staff

• Food and Beverage service at Singapore's premium hotel.• Received the award for Food & Beverage Star Performer and was selected to enter Employee Career Path/Motivation program.• Part of Food and Beverage team for the hotel’s First Annual New World Food & Wine festival and Vienna Opera Charity Ball.