Managed a case load of twenty two adult clients both males and females. Conducted routine home visits to clients house.Complete all ICM State mandated paperwork, i.e., Service Document Forms, Client Outcome Reports, client Registration Forms.Completed clients service plans with emphasis on client’s strengths, needs and goals.Assisted clients with improving on some important life skills such as money management, budgeting and improving their socialization skills.Helped clients focus on medication compliance and treatment compliance by keeping all scheduled appointments with their providers. Linked clients to appropriate services needed in their local communities.Advocated for clients and talked to their medical, mental health and substance abuse providers.

Oversees a caseload of 25 or more homeless families in crisis.Completes new intake assessments for all new families entering the shelter.Developed a plan of action to help homeless families moved toward self-sufficiency. Referred clients to outside organizations based upon crisis intervention assessment for Mental Health services, Substance Abuse services and Domestic Violence services. Conducted workshops on self-empowerment and work readiness.Preformed discharges and closing of charts once clients moved out of shelter. Supervised four other case managers and two housing Specialist in the absence of the supervisor.

Accurately oversaw a caseload of 30 or more single homeless women in crisis.Conducted crisis intervention assessment of single women who entered the shelter. Made referrals to external organizations based on assessments: that specializes in problems with Substance Abuse, Mental Health, Domestic Violence and HIV/Aids services. Referred the clients to outpatient and inpatient substance abuse programs.Conducted and organized self-development workshops to increase ones self-esteem and self –empowerment and job readiness. Referred clients to permanent shelters within twenty one days of being admitted into the shelter.Preformed discharge duties of closing out clients charts and discharging them in the computer system.