Jamie Button Email & Phone Number

Bristol, England, United Kingdom

Joined Bristol University, initially on an 8 week contract after taking some time to travel Europe. Worked as part of a team providing second line support to multiple sites across the University Campus.• Initially working three days a week, covering the upper area of the University Campus• Progressed on to individually supporting one of the Universities major sites on a full-time basis• Worked remotely when required to assist users with second line support issues• Liaised with support teams throughout the University to ensure the smooth provision of IT Services

Bristol, England, United Kingdom

Joined Saint Monica Trust during the midst of the pandemic on an initial 10 week contract to assist office users, nursing staff and residents. Worked entirely from home initially, later moving on to run a Windows 10 rollout project Key projects: • Implemented pilot Covid Thermal Camera Imaging solution • Completed Windows 10, Office 365 rollout of 150 laptops and desktop machines • Designed and implemented a Zoom training program for nursing and office staff • Provided technical support in full PPE to nursing staff and residents

Bristol, England, United Kingdom

Leading the 1st and 2nd line support teams for the Head office of Imperial Tobacco. This was a hands on roll where I personally supported the VIP population. Managing several projects including the rollout of over 500 new builds. Dealing with all technical escalations. Supporting all Windows 7 and 10 builds and mobile iOS devices. Liaising with key stake holders from around the business to improve our service offering. Offering user training on Office 365 through the second line support team.