Front Office Procedures and Knowledge ManagementI have established and monitored operating standards for Front Office and Reservations and ensure regular training for all team members at Pinewood Lodge. Whist at the Millenium I was responsible for the implementation and maintenance of Millennium standard operating procedures.I work within a framework for developing the skills and knowledge of the team through a combination of sound induction training, hands-on cross departmental training, and familiarisations.Budgetary ControlI have held responsibility for Front Office budgets and I am comfortable with the cycle of setting budgets, monitoring, reporting and reviewing along with the constant vigilance for minimising costs and maximising returns. Forecasting projected revenue, maximising current returns and yield management are an essential part of my role.Leading the TeamHaving been given the foundation of leadership skills whilst at the Millenium, my career since has put into practice the effective team leadership of people from all backgrounds and with a variety of skill levels. Effective delegation and decision making were fundamental to success.Marketing and Guest SatisfactionIn my role of Groups Reservations Manager, I am responsible, with the GM, for delivering the on-line marketing strategy which includes the use of social networking, real time booking systems and targeted emails. In summary, I am very much a people person and pride myself in my ability to be able to get the job done, whilst maintaining a sense of fun and keeping things in perspective. I am an easygoing individual who enjoys meeting new people. I have a good sense of humour and believe that a job should be enjoyable, rewarding and challenging.Specialties: Social Media, problem Solving, Computers, MIcrosoft 365