Jamie Carlin

Jamie Carlin Email and Phone Number

Sr. Product Manager @ Upwork
Boston, MA, US
Jamie Carlin's Location
Boston, Massachusetts, United States, United States
About Jamie Carlin

Product leader with more than 14 years of experience delivering innovative product roadmaps for SaaS platforms. As an advocate for lean and agile development, I utilize Product Management best practices to gather insights from across the business, including end users, stakeholders, marketing, design, and software engineering to develop and deliver the Product Roadmap.I take pride in my ability build relationships across the organization, serving as a sympathetic partner for each user experience, while providing confidence to stakeholders through efficient product release processes. I enjoy diving into the technical challenges that each user may face, and remain curious and always looking for a new opportunity to deliver a simplified user experience in the face of a complex workflow.Most recently serving as both Product Owner and people manager, leading Product Owners, the User Experience Design Team, and the Global Customer Support Team.

Jamie Carlin's Current Company Details
Upwork

Upwork

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Sr. Product Manager
Boston, MA, US
Website:
upwork.com
Employees:
144019
Jamie Carlin Work Experience Details
  • Upwork
    Sr. Product Manager
    Upwork
    Boston, Ma, Us
  • Applause
    Product Director
    Applause Jan 2020 - Oct 2023
    Massachusetts, United States
    ● Product Owner and manager of 4 employees across three teams.● Created a mobile application for end users to more efficiently participate with the platform, increasing engagement by 17%. Maintained the mobile roadmap, focusing on monthly releases ● Hired a Sr. User Experience Design Team to support customer, internal, and end user community. Engaging end users, performing UI research, and adhering to accessibility standards. ● Formed the Global Customer Support Team, implementing ServiceNow as the support platform and knowledge base across the organization
  • Applause
    Sr. Product Manager
    Applause Sep 2018 - Jan 2020
    United States
    ● Owner of the user experience for a community of over 1M users for the utest.com platform ● Worked with stakeholders to create and maintain the Product Roadmap, understanding pain points, opportunities for improvement, documenting requirements, and collaborating with engineering teams to deliver new features and bug fixes ● Maintained the Product Roadmap across multiple platforms, including focus on: accessibility, onboarding, access management, identity verification, fraud prevention, mobile application, user experience, jira integration, and usability.
  • Pearson
    Manager Of Software Product Management
    Pearson May 2017 - Sep 2018
    Greater Boston Area
    Oversee Product Management team responsible for Product Lifecycle of several Identity and Access Products serving both Higher Education and K-12. Owning the Product Roadmap from creation to retirement, adhering to Agile Software Development frameworks for Scrum Teams in the USA and Sri Lanka. Working closely with partners and stakeholders globally to maintain Quarterly Product Roadmaps to meet business goals and user needs, developing product features that meet the Pearson standards as a leader in education.
  • Pearson
    Sr Product Manager
    Pearson May 2015 - May 2017
    Greater Boston Area
    Create product roadmaps that manage user access to education courses that are managed in the cloud. Collaborate with stakeholders to build a consistent and simple user experience throughout the user workflow. Gather business requirements from stakeholders and prioritize development backlogs based on business needs, cost savings, revenue generation, and process improvement. Participate as an active team member on SAFe, Kanban, and Agile Scrum development teams.
  • Experian Data Quality
    Product Manager
    Experian Data Quality Jul 2013 - May 2015
    Greater Boston Area
    Manage SaaS Products through the product lifecycle from concept to retirement. Serve as the Product Owner with multiple Global Agile/Scrum development teams in England and Malaysia. Work closely with stakeholders to gather business requirements contributing to product vision. Translate commercial feedback into deliverable release items. Work closely with Development Scrum teams to deliver products to the market. Prepare ‘go to market’ plans and present new products/features to the commercial teams in order to support delivery to the market.
  • Onprocess Technology
    Director, Delivery Services - Broadband
    Onprocess Technology Nov 2012 - Jul 2013
    Responsible for forecasting and achieving Broadband weekly and monthly revenue targets. Responsible for employee development, performance management, and coaching for excellence. Manage strategic partnerships with key clients; expanding offerings beyond Supply Chain Management and into White Glove Customer Experience initiatives.Oversee teams that provide day to day support by producing data analytics, reporting, and continuous process improvement while adhering to Service Level Agreements. Work closely with internal Sales partners, Information Systems, and Implementation teams to onboard and deliver product changes for Broadband clients.
  • Onprocess Technology
    Senior Manager Of Data Operations
    Onprocess Technology Jun 2007 - Nov 2012
    Onprocess Technology
    Improve business processes and support business strategies by managing the development, implementation, and maintenance of business applications. Lead multiple technical projects and oversee a team of Business Analysts, Project Managers, and Data Operations Specialists.Partner with development teams in India, Grenada, and USA to implement and manage changes for all software applications to meet internal and external client needs internationally.

Jamie Carlin Education Details

Frequently Asked Questions about Jamie Carlin

What company does Jamie Carlin work for?

Jamie Carlin works for Upwork

What is Jamie Carlin's role at the current company?

Jamie Carlin's current role is Sr. Product Manager.

What schools did Jamie Carlin attend?

Jamie Carlin attended Bryant University.

Who are Jamie Carlin's colleagues?

Jamie Carlin's colleagues are John Joseph Benares, Hazem Magdy, Muhammad Ayaz, Amnah Khalid, Titus Njema, Sweet Tarum, Ann Njuguna.

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