Jamie Chen Email & Phone Number

Manage Quality, PMO office and Process improvement departments of the company.

Coordinate onsite team with 60+ employees from four different companies of US, France and China to support the historic C919 project focusing on program management, strategic planning, flight test operations, process improvement, and digitalization. • Strategic Planning: liaise closely with customers for the next 5-10 years of aircraft type modification projects planning based on the needs of the market. Responsible for C919 certification cycle (3-5 years) management and strategic planning of design, delivery, test, and after-sales service. Successfully planned a two-year rolling plan to support more than 1,000 test flight subjects for 6 aircraft at 4-5 domestic and foreign airports. • Business Negotiations: work closely with VP and customers on ~$1 billion business negotiations, contract signing and payment, including multiple engineering design change contracts, mass production product sales negotiations, manpower and technical service support contracts, etc. Led production delivery onsite support.• Program Operation: coordinating 60+ on-site employees from four companies in China, the United States and France to support the certification of C919. Successfully created project operation mechanism and communication mechanism with customers. Developed effective KPI and tracking mechanism. Delivered and executed customer service improvement plan to increase customer satisfaction from the bottom in 2019 to the top 3 in 2020.• LEAN and Digitalization: built lean management system and culture. Organized Kaizen workshop to sort out 22 processes, including long term plan, engineering problem solving, quality, flight test, procurement, inventory management, etc. Effectively improved work efficiency by 30% and annually saved over 1.2 million US dollars. Firstly built the airworthiness digital platform to connect the on-site flight data with front-end design, manufacturing and delivery, on-site personnel dispatch and inventory.

Shanghai City, China

Led one operations team (10+) including Business Development, Finance, Compliance, Legal, Quality, EHS, Communications, Talent Development, and Trainings to develop department operating strategies.• 200+ Team Operation: responsible for Operations under Greater China Engineering GM leadership on business level strategy planning and execution, business level development, business level operation monitoring and management; successfully set up business operation digitalized system; worked closely with marketing team on international and domestic Aviation industry trends and trends, evaluated the impact and provided the appropriated advice; responsible for long term 3-5 year business growth plan covering digital service team, design team, system integration team, service systems team, service technology team (analytics, MRO, repair), supply chain support team, and certification team; designed business operation principles and rhythm to ensure the finance budget and cost control; designed and drove G&O and KPI executions of each department function, including over $24M operation finance expense, funding, cost control; explored the ~$5M external funding (2019);• Business Development: partnered with Greater China GM to lay out 3D new business including Commercial, Service team and Engineering teams; developed the business strategy and G&O with scaled customers based on China marketing.• Culture and System: Drove the transparent and compliant culture of the teams. Successfully setup the quality management system, led 7 teams to get AS9100 and ISO 9001 certifications.

Shanghai City, China

• Led the localization of over $100M+ cost savings digital projects to China plants and airlines. Successfully built Digital Strategy transformation through the whole product life cycle: design, validation, supply chain, service, etc. with creative ideas. Transformed the digital projects (e.g. iPlanning, Intelligent Warehouse Management, Repair Analysis, etc.) to products and sold to overall haul and component repair shops to improve the management and operations. • Built LEAN Six Sigma culture and trainings rhythm for engineering teams. Certified 20~30 Six Sigma Green Belt (GB) yearly.

Shanghai City, China

Led the service cost-out projects and achieved 1.5M annually savings; localized 6 power supplies of locomotive control system to bring in over $2M yearly savings; Led the $15M next generation locomotive controllers design project; Solved over 10+ reliability issues yearly involving millions of costs.• Proactively promoted service cost-out solutions with $1.5M annual savings and extra $150k budget. Proposed the valuable cost-out solutions to the customer ($1.2M yearly savings). Generated first business wide DTV (Design to Value) process to standardize the cost-out process during early design phase. • Developed first power supply ODM (Original Design Manufacturer) with sourcing and quality team. Led 6 power supplies first design localization projects which saved $2M cost annually; owned the design technical reviews and guided the suppliers to deliver the test plans and executions. Solved the locomotive shut-down issues related to the power supplies quickly with patent filed. • Led next generation locomotive control system circuit design to integrate 15-20 analog/digital cards (AD I/O, frequency channels, motor controllers, pressure/temperature cards, ESW, 8031 and HDLC) into one board using the latest technology Zynq new revolution chip (4 cores to emulate 80186, and ARM for new development). Worked closely with product managers to finalize the customer requirements. Led team review process and documents with Principle Engineer, Technical Leader, and Systems Engineers. Guided the test platform (5 test setups for CPU, FPGA, and three controllers) design and process setup. Influenced the project priorities. • Acted as Reliability focal to solve China Mainline and Qing Tibet Rail locomotive control system reliability issues including human display system, signal process system, signal sensing system, power supply system, etc. Effectively responded to the customers and solved over 10+ reliability issues yearly involving millions of costs.

Selected for GE’s premier engineering talent program. Accomplished GE Transportation's First high-reliability industrial Ethernet system design including power panel using discrete fly-back typology and 1G Ethernet design using latest Freescale MCU and Broadcom controller.• Created plans and executed the engineering functional test, environmental test, manufacture test, simulation test and field test. Tracked the project schedules, managed the cross-functional, cross-discipline teams and suppliers (packaging and firmware) collaboration, and devised the effective solutions to accelerate product delivery. • Accomplished First In-house Designed Power Supply, the 400W DC to DC power supply, with Synqor power bricks for Russian locomotives. Delivered the creative solution for the significant shut-down issues using low cost switches circuits to proceed the on-time delivery of$125M locomotives order. Awarded CTC Technology Excellence Team. • Worked in US system team to define new Tier 4 communication system requirements for trucks; Planned and executed locomotive simulator testing and rail testing for 6 projects in US. Provided and proceeded the quick solution for the failures. Built first completed OHV and Locomotive simulator using Labview platform to automatically collect data, collect test equipment, analyze data and generating reports in China site. Gained Inclusiveness Award.

Shanghai City, China

• Completed Diagnostic Information Display redesign.• Built first automatically test platform including the Functional Test, Environmental Test, and System test for truck 600W logic DC-DC power supply.

Shanghai City, China

Improved the circuit by using an active filter circuit to solve the excursion of infrared signal. Found and solved the DSP start-up instability in hardware. Created the infrared signal processing code and emended the communication protocol of the infrared and image signals sending. Set up the software platform of the sensor system using uC/OS – II and reduced about 30% power consumption of the whole system.

Proposed the creative solutions on simplify the environmental test process. Developed the first automatic test platform in Transportation for thermal and humidity testing to turn on/off power supplies, oscilloscopes, electronic loads, thermal chambers, and data loggers to remove the night working time. Promoted the test platform to field testing.

Master'S Degree, Instrumentation Technology

Bachelor'S Degree, Automation Engineer Technology/Technician