Jamie Clapp Email & Phone Number

Phoenix, Az, Us

St Louis, Missouri, Us

Partner with HR team to design and drive the regional talent strategy. Align business goals and initiatives to individual and group learning solutions.

St Louis, Missouri, Us

Partner with Region Leadership and Corporate L&D to identify, create and implement solutions to meet region needs with a focus on Leadership Development solutions. Develop an internal network of SMEs to effectively and efficiently develop and deliver technical and non-technical training solutions to 800+ Partners.Ensure region L&D needs are being met by utilizing the following skills:* Instructional Design* Training Delivery* Managing Learning Programs* Managing Learning Technology* General Training Support

Mesa, Az, Us

Working with a small business retail distributor to create best practices throughout their organization.• Identified inefficiencies using Six Sigma/ LEAN Process Mapping• Identified and implemented ERP options that integrated with current software and processes• Implemented inventory control system and training for future process performance• Set up an eCommerce site and worked with vendors for product merchandising of Private Label brands• Integrating new ERP into sales processes

Newport News, Virginia, Us

Liaison to leadership to execute the HQ strategic direction for eCommerce sales channel for a $12billion Region. Gaining quantifiable operational efficiency by leveraging the electronic tools and channels made available to the customer base. • Plan, share & execute the HQ strategic direction for the Western Region. Communicate and implement strategies with the regional leadership team. Set goals and benchmarks, as well as provide continuous checkpoints and feedback with all stakeholders. • Led team to increase active online customers by 15% revenue YOY, as well as increase self-service events by over 20% YOY, and online ordering by 20%. Led West Region team in monthly targeting and sales coaching, for both internal and external customers. Focus on solution selling total Omni-commerce including B2B (website, mobile or app), S2S, EDI, B2C. • Developed and managed financial KPIs at the HQ level, using existing and developed Power BI reporting. Transferred and merged data into Excel to create Pivot tables for fresh and complete trend analysis. Provided individual monthly customer status updates to each District, guiding specialists in planning and execution.• Development and coaching for team of 12 Sales Specialists in the district. Bi-weekly market visits to coach and mentor the team, identify customer solutions, conduct sales meetings with clients, and deliver group training to the field associates. Coached Sales Managers to plan and organize strategic and effective meetings. Used Microsoft Teams to create a collaborative working environment for a remote team of associates to engage in sharing ideas and resources. • Worked closely with eBusiness Operations teams to successfully identify and deliver new features and processes within the eBusiness department: Lead generation process, Shared order process. Ensured best practices are implemented at the branch level that provides a great customer experience through feedback and testing.

Newport News, Virginia, Us

Teach, coach, and train across all areas of Operations support (Asset management, Branch Ops, Purchasing & Inventory Control, HR oversight). This role brings together the analytical side of Ops with the functional side of life in the branch. Using the adult learning theory, managers under my direction learn how to solve problems for tomorrow instead of just fixing them for today.• Oversight of facility operations including all people and operations functions. Made regular compliance visits to each branch, while offering solutions to individual issues where needed. • SME in OSHA & Operational audits which include Cash handling, Sales, AR, Inventory, Assets, Document Control, DOT, Health & Safety. Brought all branches into compliance within the first 12 months, maintaining an average audit score of 95% on an ongoing basis. Responsible for Corrective Actions and managing follow-up reporting to executive stakeholders. • Led the transition to DOT electronic reporting requirements including training and compliance for all warehouses. Managed daily dashboard reporting to ensure ongoing compliance and escalated issues as needed, working with H&S department. • Held all ISO responsibilities for the District as the ISO 9001:2015 Rep, including design, compliance, meetings, reporting, and training. Led multiple successful internal, external and customer ISO audits with no Corrective Actions under my direction. Have complied up to the NQA-1 standard for Nuclear Facility Suppliers, landing all DOE contracts. Managed the processes and procedures to transition from 9001:2008 to the 9001:2015 certification.• Reduced total number of excess open orders, past due orders, and uncollected COD throughout 3 markets. Regular reporting to analyze and identify opportunities for improvement surrounding branch operations. • Creation of a shared file management system and electronic data storage as part of LEAN initiatives. Managed record retention requirements.

Newport News, Virginia, Us

Restructured national training program to meet the needs of a corporate restructure for $25 Billion dollar organization. Managed complete training program and all duties related to training, including onboarding with an 88% retention rate, program needs analysis, content creation and delivery, and facilitating large scale group sessions.• Led multiple successful multi-million dollar acquisitions from start to finish including operations and full staff onboarding plans to post operational audits• Rolled out internet-based phone system UCCE tied to SharePoint suite to create a sales center environment for 20K+ associates • Implemented shared team email systems for the Showroom support Client Service Team, nationally• Planned & executed Regional Counter Leader Programs in Denver & Phoenix for multiple groups of 50• Facilitated and managed quarterly New Branch Manager, Showroom Manager and a Warehouse Manager Program for the Western Region/ 4 Districts• Created and personally delivered Order Management training to over 900 sales associates in the district within 3 months, improving customer service levels by an average of 33% across 6 states. • Collaborated with headquarters to create a centralized, traceable training SharePoint site for West Region Trainers and Trainees that tied into the LMS. • Reduce the time to complete Trainee program ramp up to 5 months from 12.• Collaborated to create a standard training plan for new hires to provide onboarding for all associates.• Held training and had 'open door" for annual benefits enrollment.• Worked in concert with HRBP team to design and implement job leveling profiles and career path restructure to drive consistency and compliance • Customized all onboarding syllabi for new hires within the Southwest region within SharePoint platform.

Newport News, Virginia, Us

Began as Ferguson Online "Champion" and evolved into eBusiness Specialist as we focused on solution-selling total omni-commerce including B2B, S2S, EDI, B2C. I translated the technical information behind the website to layman's terms for both internal and external customers. Responsible for the growth and development of the Arizona market in all eBusiness aspects: training, sales, usage and exposure for all 900+ associates and customers. Performed generalist function as local HR lead oversight.• Key POC for the eBusiness channel within the company, participating as an advisor and trainer at national eBusiness onboarding workshops.• Trained from bottom to top-level management on electronic ordering functionality and delivered strategies for bringing it to market.• Used consultative sales process to sell customers on what features we could provide to reduce time, money, and increase order accuracy.• Consistently doubled SSE usage and sales year over year, starting at 1% of market usage and growing to over 23% of total sales coming through the e-commerce channel.• Created various sales incentives to drive initiatives and meet metrics.• Participated in focus groups to make changes to the e-commerce website.• Managed a traveling work schedule, being on the road over 75% of the time doing customer consultations throughout the Southwest District.• Served as Trainee onboarding liaison at Arizona branches, facilitating both individual and group sessions to multiple stakeholders.

Newport News, Virginia, Us

Maintained a full account listing in Residential, Commercial and Mechanical fields. • Corporate contact for spring and fall regional collegiate recruiting and onsite interviewing for the National Trainee program • Managed full order process from quote to sourcing to delivery for list of customer accounts• Made customer visits individually or as part of teams during market sales blitz • Implemented Tool Rental program according to SOP to ensure loss prevention• Processed all Water Heater warranty debits and held the relationship with national vendors and customers

Newport News, Virginia, Us

Worked in most areas of the business in an emersive training program. • Became Counter Manager within 1 year of a WMS based Ship Hub.• Created bin stock for customers which I maintained on a weekly basis, securing commodity business.• Set up all WMS locations at the counter and did a full Counter re-set to make sense for shoppers, including adding a residential faucets aisle with free displays negotiated with the Vendors.• Successfully implemented cross-training for Counter and Warehouse associates, providing instant back up in either area when needed.• Held Safety Manager position for the Las Vegas Area, including monthly safety training, location self-assessments, and maintain certifications such as forklift operator and CPR/First Aid.• Began role as Inside Sales for the Production/Tract and Hospitality markets in Las Vegas.

Co-Founder/ Vice President/ Qualified Party of protective and decorative epoxy floor coatings business. We provided concrete prep and epoxy floor coating service with 2-3 work crews on average at a given time. • Managed business structuring and decision making. Helped bring the business into compliance from conception.• Coordinated with President to create a complete business plan and became licensed to perform work in the K05 Concrete flooring field.• Developed processes and procedures for everyday business tasks including a reporting requirements schedule, filing system and order follow thru. • Created work schedules and managed payroll• Developed invoices and an accounting system through the use of Intuit Small Business.• Managed account and training for estimating software.• Consult on large projects and/or changes to the business.

Minneapolis, Mn, Us