Ran payroll for high-profile film and television productions like The Americans, Wu-Tang: An American Saga, The Stand, In the Heights, If Beale Street Could Talk, Love Life, and At Home with Amy Sedaris.Learned and designed workflows for specialized entertainment payroll software like SmartTime and Showbiz and adapted them for film and television productions.Provided software and workflow training to team members on new systems and processes.Read and interpreted detailed union contracts and legal agreements to resolve complex payroll questions in a high-pressure environment.Collaborated with union representatives to reconcile difficult payroll exceptions and negotiations and facilitate smooth labor relations.

Consulted with prominent film and television studios like NBC, CBS, 20th Century Television, FX, and Lionsgate, to adapt their Payroll workflows to Entertainment Partners’ innovative New SmartTime software.Hired and trained a team of 7 specialists to provide specialized support to industry payroll accountants using Entertainment Partners’ New SmartTime product.Provided guidance to the software product team about how to better serve the unique and demanding needs of payroll accountants in the film and television industries, based on over a decade of work as a payroll accountant on a variety of productions.Identified several unknown software defects in an emerging software product, while recommending and documenting improved workflows.Collaborated with sales teams to provide technical and specialized industry expertise during pre-sales activities, contributing to the successful acquisition of new clients.Developed and delivered compelling product demonstrations to showcase the value of solutions to potential clients.Maintained strong client relationships, resulting in a 15% increase in customer satisfaction scores.

Managed end-to-end payroll processing for production staff, ensuring accurate and timely payments in compliance with company policies and regulations. Processed payroll for both hourly and salaried employees, including overtime calculations, union deductions, and relevant industry-specific rules and contracts. Improved payroll workflows for remote offices and provided guidance and training, drastically reducing error rates and increasing efficiency.