*Responsible for the leadership, innovation, and management necessary to identify, evaluate, mitigate, and monitor operational and strategic risk.*Develops Risk Management tools, practices and policies - to raise awareness and promote loss prevention.*Serves as Staff Liaison on Member Risk Management Committee *Works with appointed committee members and shared interest groups, to develop Risk Management programs*Serves as Staff Liaison on Claims Committee *Accountable for achieving strategic objectives, identifying exposures, recommending solutions, and implementing approved programs to minimize risk.*Develops reporting to monitor loss trends, and reports analysis on exposures/ loss trends to senior executives and ARA Insurance Services Board of Directors.*Manages claims and loss control activities through team of Loss Analysts*Maintains relationships and Coordinates with Third Party Administrator, Insurance Carrier, Agents, Insureds and Key Stakeholders.

· Supervises the workload of the Commercial Lines Customer Service Representatives and ensures the work is completed on a timely basis.· Coordinates and arranges for training for the Commercial Lines Customer Service Representatives when needed.· Regularly evaluates the Commercial Lines Customer Service Representatives including conducting annual performance reviews.· Evaluates and ensures successful completion of all renewal evidence and invoicing responsibilities through the regular creation of reports.· Maintains on-going participation and contact with agent organizations, groups, and industry associations.· Performs special projects as requested by the Commercial Lines Manager.· Substitutes in the absences of Commercial Lines Customer Service Representatives as needed.· Other duties as assigned.

 Supervise and Monitor progress of direct reports Provide timely feedback to direct reports in regards to behaviors as well as business outcomes; through regular meetings and monthly audits Participate in the adjustment of complex or unusual claims Assist in onboarding and recruiting of new Total Loss Specialists through interviews, utilizing established networks to bring in next generation talent, and coordinate beneficial team alignment Completed Claims Leadership Development Certification April 2012 Formed and Led Total Loss Board of Governors 2012 - 2014

 Monitor progress of personnel through various reports Develop and mentor direct reports as well as other employees Maintain a positive customer experience for internal and external customers by addressing concerns in a timely manner Perform monthly quality audits on employees  Hold regular weekly one on ones with employees to discuss performance and reward accomplishments Assisted in Implementation of Agent Chat Pilot 2011 Site Coordinator for Partners in Pride 2011 Leader of the Quarter 2nd Quarter 2010

• Trained incoming employees for Customer Advocate positions• Facilitated as lead trainer in two training classes• Coordinated learning activities, job shadowing opportunities (y-jacking,) and answered questions for trainees. • Listened to ideas of trainees to improve Customer Advocate curriculum to help make the transition from training to the floor as smooth as possible.• Facilitated fellow trainers in learning Customer Advocate curriculum to assist in cross-training.

• Assist Agents and Insureds daily with questions and concerns.• Selected to be one of the first individuals to participate in the opening of ServicePoint (Farmers Future 2010) • Backstopped supervisor position for Customer Service while the new Customer Advocate Supervisor was transitioning to ServicePoint• Assist Customer Advocates with any questions that they may have (Temp. Supervisor)