Jamie Cox Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

*Responsible for the leadership, innovation, and management necessary to identify, evaluate, mitigate, and monitor operational and strategic risk.*Develops Risk Management tools, practices and policies - to raise awareness and promote loss prevention.*Serves as Staff Liaison on Member Risk Management Committee *Works with appointed committee members and.

Overland Park, Kansas

· Supervises the workload of the Commercial Lines Customer Service Representatives and ensures the work is completed on a timely basis.· Coordinates and arranges for training for the Commercial Lines Customer Service Representatives when needed.· Regularly evaluates the Commercial Lines Customer Service Representatives including conducting annual.

Olathe, KS

 Supervise and Monitor progress of direct reports Provide timely feedback to direct reports in regards to behaviors as well as business outcomes; through regular meetings and monthly audits Participate in the adjustment of complex or unusual claims Assist in onboarding and recruiting of new Total Loss Specialists through interviews, utilizing.

Olathe, KS

 Monitor progress of personnel through various reports Develop and mentor direct reports as well as other employees Maintain a positive customer experience for internal and external customers by addressing concerns in a timely manner Perform monthly quality audits on employees  Hold regular weekly one on ones with employees to discuss performance and.

Olathe, Kansas

• Trained incoming employees for Customer Advocate positions
• Facilitated as lead trainer in two training classes
• Coordinated learning activities, job shadowing opportunities (y-jacking,) and answered questions for trainees.
• Listened to ideas of trainees to improve Customer Advocate curriculum to help make the transition from training to the floor as smooth as possible.
• Facilitated fellow trainers in learning Customer Advocate curriculum to assist in cross-training.

Olathe, Kansas

• Assist Agents and Insureds daily with questions and concerns.
• Selected to be one of the first individuals to participate in the opening of ServicePoint (Farmers Future 2010)
• Backstopped supervisor position for Customer Service while the new Customer Advocate Supervisor was transitioning to ServicePoint
• Assist Customer Advocates with any questions that they may have (Temp. Supervisor)