Jamie S Email & Phone Number

Orlando, FL, US

Remote

- Manage in-house Customer Support Team (Hiring, Training, Scheduling, Monitoring)- Manage Volunteer Community Moderation Team- Engage with the community members in-game and on Discord- Prepare Discord posts and plan events- Resolve escalated support tickets as well as day-to-day tickets as needed- Investigate chargeback/fraud purchases- Create and.

Remote

-Manage in-house Customer Support Team (Hiring, Training, Scheduling, Monitoring)-Manage external Community Moderation Team-Resolve escalated support tickets as well as day-to-day tickets as needed-Investigate chargeback/fraud purchases- Create and maintain community rules and player safety guidelines-Process appeals for all in-game and Discord server.

Orlando, Florida Area

- Online content strategy and programming- Keyword development- Website analytics- Organic and paid search- Website development, management, and updating- Web traffic management and growth- ROI analysis- Contract negotiation- Project life cycle management- Manage social media platforms

Remote

- Coordinate all direct ad campaigns for company and partner sites.- Manage live stream boosting service, Asteri LiveStream- Market research and outreach- Tracking and reporting for all campaigns- Set and meet sales goals- Create business plans, and work within budgets- Assist with the creation of the website, marketing materials, and branding

Remote

- Respond to customer service inquiries, resolve issues- Moderate forums and comments for Prima Games and Madden Tips- Perform QA checks for online game guides, make HTML corrections- Assist with the creation of PG newsletters and general site issues- Manage the PG Twitch Channel, streamers, and interns- Produce SEO analysis, and report with suggestions.

Kissimmee, FL

- Assisted in the preparation of budgets for all four resorts- Prepared MTD, YTD, rate comparison, and financial spreadsheets- Researched Marketing options and travel statics for overseas properties during the construction phases.- Responsible for all group bookings at Mike Ditka Resorts for both sleeping and meeting rooms- Prepared End of Month Reports.

Kissimmee, FL

- Managed a staff of 12 front desk and reservations agents for a 212-room hotel.- Worked closely with all other departments to ensure guest satisfaction- Assigned guest rooms and continually checked reservations for duplicates to ensure maximum occupancy- Responsible for all hiring, terminations, and employee write-ups within the department- Management of.