- Manage in-house Customer Support Team (Hiring, Training, Scheduling, Monitoring)- Manage Volunteer Community Moderation Team- Engage with the community members in-game and on Discord- Prepare Discord posts and plan events- Resolve escalated support tickets as well as day-to-day tickets as needed- Investigate chargeback/fraud purchases- Create and maintain community rules and player safety guidelines- Process appeals for all in-game and Discord server punishments- Work cooperatively with other departments - Prepare and distribute monthly reports- Responsible for managing reviews for our products, internally and externally- Create and maintain FAQ pages - Moderate in-game lobby hub, forums, and Discord- Provide troubleshooting and support for users across multiple platforms- Advocate for users, be the voice of the players

-Manage in-house Customer Support Team (Hiring, Training, Scheduling, Monitoring)-Manage external Community Moderation Team-Resolve escalated support tickets as well as day-to-day tickets as needed-Investigate chargeback/fraud purchases- Create and maintain community rules and player safety guidelines-Process appeals for all in-game and Discord server punishments-Work cooperatively with other departments - Prepare and distribute monthly reports-Responsible for managing reviews for our products, internally and externally- Create and maintain FAQ pages for multiple brands under the SLG umbrella- Moderate in-game lobby hub, forums, and Discord- Provide troubleshooting and support for users across multiple brands- Advocate for users, be the voice of the players

- Online content strategy and programming- Keyword development- Website analytics- Organic and paid search- Website development, management, and updating- Web traffic management and growth- ROI analysis- Contract negotiation- Project life cycle management- Manage social media platforms

- Coordinate all direct ad campaigns for company and partner sites.- Manage live stream boosting service, Asteri LiveStream- Market research and outreach- Tracking and reporting for all campaigns- Set and meet sales goals- Create business plans, and work within budgets- Assist with the creation of the website, marketing materials, and branding

- Respond to customer service inquiries, resolve issues- Moderate forums and comments for Prima Games and Madden Tips- Perform QA checks for online game guides, make HTML corrections- Assist with the creation of PG newsletters and general site issues- Manage the PG Twitch Channel, streamers, and interns- Produce SEO analysis, and report with suggestions for improvement - Prepare and execute business plans- Attend weekly meetings for strategy- Monitor social media platforms

- Assisted in the preparation of budgets for all four resorts- Prepared MTD, YTD, rate comparison, and financial spreadsheets- Researched Marketing options and travel statics for overseas properties during the construction phases.- Responsible for all group bookings at Mike Ditka Resorts for both sleeping and meeting rooms- Prepared End of Month Reports, Daily Managers Reports, and GRC Tracking Reports- Assisted in event planning for both Florida resorts, including working with celebrities- Promoted properties by traveling to travel agencies to give presentations- Planned travel arrangements for the VP of the company, as well as assisting her with other projects as needed

- Managed a staff of 12 front desk and reservations agents for a 212-room hotel.- Worked closely with all other departments to ensure guest satisfaction- Assigned guest rooms and continually checked reservations for duplicates to ensure maximum occupancy- Responsible for all hiring, terminations, and employee write-ups within the department- Management of the Housekeeping Department for 6 months, including inventory and assignment of duties- Assisted in the ceasing of operations on the property prior to its sale.