Jamie Cuellar Email and Phone Number

Use quantitative skill sets to present data in an organized way that goes beyond the numbers and articulates how the support ecosystem impacts customersSet product goals, monitor the health of our support products and interactions, and understand changes to KPIsPartner with Operations, Product, Design, Legal, and Engineering to influence and inform our processes, roadmap, strategy, and product launchesInfluence longer-term thinking including understanding and evaluating the efficacy of support interactions on key customer and business outcomesDesign and build metrics to measure business performance; detect outliers and automate reporting to monitor for operational health