As a Senior Solutions Architect at International Airlines Group (IAG), I create the overall technical vision for specific solutions that address business problems in the aviation industry. I have over 12 years of experience in designing, deploying, and supporting complex IT systems and applications across multiple domains and platforms.I hold several professional certifications, including Microsoft Certified Professional, AWS Certified Professional, Apple Certified Support Professional, and Mimecast Technical Specialist. I leverage my technical understanding and skills to architect and manage solutions that minimize customization and align with both business and technical strategic vision and goals. I also work closely with IAG Tech and the business to ensure best-in-class solutions through integrated world-class applications. My mission is to enable the business to achieve operational excellence and customer satisfaction through innovative and reliable IT solutions.

I was employed as a Senior Engineer initially reasonable for the management of a client’s site managing all IT request’s and prioritizing the workload closing around 450+ tickets a month with an average resolution time of 24hrs, the client I was working for merged with a global financial firm, which shifted my responsibility from support to team lead to advising on the integration of key systems, helping align the internal processes into a unified service offering resulting in significant cost savings.My proven ability to deal with high-pressure situations while maintaining a cool head has allowed us to meet all the needs of our client and provide a smooth transition for systems and handover clear requirements and documentationnetConsult are based in central London, and we are a leading managed IT services company which focuses on clients in the alternative investment industry. Founded in 2002, we currently care for clients who have assets under management of over $100 billion and, in this role; we have become trusted partners. We provide personal attention to ensure that our clients can make informed choices and experience a greater return on their investment. Our successful growth has been down to our strong focus and background in security and compliance, along with fantastic customer services supporting clients globally. We work with our customers to ensure that are fully compliant continuously, along with us being regularly independently audited to enable us to offer the leading IT services in the alternative investment industry.

I was employed as a Technical Services Consultant providing technical support and advising clients on solutions to meet business needs and objectives, this can often require clarifying a client's system specifications, understanding their working practices and the nature of their business to ensure proposed systems meet current and future needs, liaising with staff at all levels of a client organization to ensure they get the most out of their IT systems and good return on investment.

I was employed as a 3rd Line Engineer providing systems support to many high profile and successful law firms with a strong focus on customer service and communication, acting as a point of escalation for the first/second line team to ensure that the more challenging issues / incidents are resolved, working closely with industry leading software/ hardware vendors.SproutIT boasts an outstanding client base, unrivalled customer retention and we strongly believe in complete transparency of service. We understand that ‘trust’ is a key component and work tirelessly to provide a level of service that allows our clients to trust us with the management and evolution of their network.

I was employed as a IT Consultant providing IT support and consultation services to Financial and Legal sector for national and international companies. I have demonstrated the ability to quickly understand clients and their needs with the ability to act as an intermediary between all parties. • Deliver prompt IT solutions with a high standard of customer service. • Ensure that all site documentation is kept current and all changes are reflected.• Coordinating with international offices and internal IT teams to ensure successful outcomes.MMRIT offers IT support, Project Management and DR for Small to Large Businesses in the Financial and Legal Sectors. The job requires a pro active individual who can think outside the box, is a quick learner, can be calm under pressure and who must act as an intermediary between all parties concerned (Vendors/Clients). Someone who can provide a high standard of service to all Clients, manages time efficiently, logs all activities and provides reports upon request.

I was working as a service desk analyst / senior mac support engineer, providing email and phone support with 200 weekly tickets on average for our team. This involves: user training basic computer setup and supporting bespoke internal systems, carrying out regular pro-active system checks, fault finding and resolving efficiently within agreed SLA, I have a strong focus on customer service with a proven ability to support all users nationally.Key results and responsibilities• Provide Office 365 migration support to multi-platform devices and varied user technical knowledge• Plan and execute upgrade model to regional office with the aim for remote tools to provide resolution when onsite presence was not possible.• Relates well with end-user Known for excellent problem-solving skills and patience in dealing with frustrated/demanding users.• Responsible for technical support to company directors • Deployment of workstations using and managing SCCM

I was employed as a Senior ICT Technician responsible for the management of the school's network and IT estate, I line managed the IT technicians and established optimized workloads to ensure prompt resolution of IT issues with minimal downtime. My duties also included Microsoft server management and fault resolution, backup strategy, system maintenance, desktop support, apple mac support/ integration into windows environment allowing for a unified service offering, co-ordinating with external suppliers and approving purchases.During my time at Hillview the school’s entire I.T system were changed the core network infrastructure both wireless and wired was changed and now operates a fully routed, wired network with multiple VLANs and the wireless infrastructure. The next step was to identify weaknesses and present the server rationalization plan to senior leadership team, the initial step was to perform an assessment of each server’s function and impact that it had on the day-to-day operations and list out the benefits it would bring such we highlight the cost saving and return on investment our plan went on to be approved and The server infrastructure was changed to a fully virtualized environment to improve system uptime and take advantage of the improved network infrastructure.

I was employed as an IT Engineer providing it services to education establishments, I worked for the commercial arm of KCC Technical services where I provided end user support, management of all apple technology and exam’s technology for the students within one academy. I was well respected and trusted by the staff and senior leadership team, this was recognized by the technical lead onsite who asked me to shadow them with the aim to provide cover when required this gave me exposure to the commercial side of the business and vendor vetting process.