Solutions architect focusing on next-gen video distribution solutions such as, Distributed Access Architecture, Automation Flow and Execution and Synamedia's vDCM Platform.

- Leads QA projects from third party vendors, focusing on the Conditional Access Systems and Encryption Strategy such as the Cisco Explorer Controller- SME for the Replicated Database on the Explorer Controller- SME for DNCS / Explorer Controller and Mystro Back Office- Install/upgrade and configure/provisions EC, DTACS, PCG in VMWare on UCS 220/240 Chassis- Install/upgrade/troubleshoot all components of the Mystro Back Office- Troubleshoots issues with the DNCS/Explorer Controller- Validates patches and system releases for Controller Systems- Writes comprehensive Acceptance Test Plan for code validation- Creates complete test schedule for multiple server releases to complete testing in a timely and efficient manner.- Troubleshoots overall system performance and ensures solutions are working appropriately.

- Leads QA projects from third party vendors, focusing on the Conditional Access Systems such as the Cisco Explorer Controller- SME for the Replicated Database on the Explorer Controller, DNCS / Explorer Controller and Mystro Back Office- Install/upgrade and configure/provisions EC, DTACS, PCG in VMWare on UCS 220/240 Chassis- Install/upgrade/troubleshoot all components of the Mystro Back Office- Troubleshoots issues with the DNCS/Explorer Controller- Validates patches and system releases for Controller Systems- Creates complete and comprehensive Acceptance Test Plan for code validation- Assists in One VOD program completion by deploying new Package Media Gateways for use in the field.- Creates complete test schedule for multiple server releases to complete testing in a timely and efficient manner.- Troubleshoots overall system performance and ensures solutions are working appropriately.

- Validates new VOD server releases for field use- Implements and tests new VOD server code in TWC Environments- Upgrade and Maintain Charlotte Lab MBO servers- Working extensively as a lead to qualify products still in development for field use.- First POC for new server install/configuration and troubleshoot the end to end solution.

- Supports the Advanced Technology Group's Quality Assurance lab's overall success by providing optimal resolution to server related technical issues- Upgrades and maintains all Mystro Back Office related servers, including the Advanced Advertising platform and MAS/BMS- Provides mentoring regarding the Mystro Back Office to my teammates- Assists in Advanced Advertising testing with the Arris platform including ACM and Trap Translator code- Assists in Advanced Advertising testing in relation to the Splicer integration- Point of escalation for all lab trouble shooting regarding all server related issues

- Developed JAVA classes and applets for daily use in the lab by coworkers in Charlotte and Denver- Debugged JAVA from ATG-W and developed code for the GUI for PMG, ETAG and mADM- Lead engineer focused on upgrading and maintaining PMG, ETAG, and mADM servers- Upgraded and performed regular maintenance on all MBO servers and troubleshot all issues- Managed other HE equipment such as the DNCS, QAMs, QPSKs- Point of escalation for all server-side and overall lab troubleshooting- Generated documentation for internal lab operations procedures- Mentored Test Engineers on server configuration and maintenance- Assist and support team members as they fulfill test case requirements. - Help configure DCM for EBIF testing and ensure the EBIF feeds are spliced with the incoming feeds.

- Maintained, troubleshot and upgraded Switched Digital Video servers, QAMs, QPSKs, VOD and the DNCS and other digital services equipment- Introduced Tuning Adapter for TiVo into the Rochester Division, making Rochester the second divisionin Time Warner Cable to have the Tuning Adapter up and running properly- Oversaw the deployment and trouble shot all issues within the system and equipment related to the Tuning Adapter and TiVos- Facilitated issue resolution and troubleshot issues with minimal impact to our customers- Team member on several large scale projects including the ICOMS merge and DNCS V890 installation- Fully documented all issues and upgrades in order to positively impact the system and customer interaction

- Took incoming calls in fast paced call center environment with focus on outstanding customer service and first call resolution- Troubleshot Road Runner connectivity issues such as: TCP/IP settings, firewall settings, Winsock and DNS corruption/errors, packet loss, Ethernet and wireless network adapter drivers and cable signal levels, etc. - Troubleshot all advanced issues with other core products such as: wireless connectivity issues due to security settings, digital phone problems and advanced cable issues- Worked as part of a team on various large scale technical issues and projectsssues such as: no dial tone, inability to accept incoming and make outgoing calls and static on the line, etc.