Jamie Dickrell Email & Phone Number

Manitowoc, Wi, Us

Manitowoc, Wisconsin, United States

Oversee entire Plant Operations, Order Entry, Accounting, H.R. and Safety.

Manitowoc, Wi

Responsible for working with customers including facilitating Request for Proposals (RFP), Request for Quotes (RFQ), quote responses, negotiations, production launches, pricing changes, complaints, material issues, Bill of Material (BOM) set-up and changes, accounting issues, survey requests and customer audits; managing three Customer Relationship Specialists and one Customer Relationship Assistant; acting as the voice of the customer and plant.• Selected to be one of four trusted leaders to present information and discretely facilitate the sale of the privately held company to multiple prospective buyers which included KDC/One.• Accountable customer relationship mediator and trustee for 20-30 of the world’s largest consumer branded product companies. • Leveraged manufacturing operations and supply chain background to successfully manage a portfolio of customers with $90M to $110M in annual sales.• Demonstrated sales acumen and ability to deep sell within an established portfolio to;o Led RFQ process and played a critical role in negotiations including the elimination of a rebate program and installation/customer amortization of a multi-million-dollar customer dedicated production line and production launch of a large laundry detergent project with projected initial annual sales of $25M to $35M.o Led RFQ, quote, negotiate, and production launch of a car wash project with annual sales of $4M to $5M.o Acquired a new customer with multiple wipes solutions utilizing a 3rd party wipes converter and leveraged the relationship with both parties to bring on multiple private label wipe formulations with $500K to $1M in annual sales.• Collaborated with Operations and Quality Control departments on customer’s technology transfers and materials which ensured the success of launching contracted production.• Proactively managed customer relationships concerning production scheduling; partnered with Operations set customer priorities and expectations.

Green Bay, Wi

Responsible for converting division data from a third-party Transportation Management System (TMS) to a re-engineered enterprise wide TMS.• Led 15 divisional subject matter experts and multiple temporary employees to coordinate cross functional responsibilities.• Liaison between the Bulk Division and IT Department to:o Led multiple data conversions in various test environments.o Facilitate testing in each environment, leveraging learnings to improve subsequent conversions for future testing modules.o Facilitate requirement and design changes after each test environment leading to a cleaner final data conversion and fully functional final Production TMS.• Leveraged automated data loading tools which eliminated the cost equivalent of one full time employee from the project budget.• Led multiple final data conversion processes into Production TMS Environment without data corruption which resulted in a clean system launch.

Green Bay, Wisconsin Area

Responsible managing customer relationships of $10 to $15M annually including Project Management, 3rd Party Warehouse and Dray purchasing, a team of Customer Service Representatives, acting as customer liaison, overseeing daily operations, account P&L, and analytics. • Led a three-year Technology and Business Process project, as division subject matter expert, including gathering requirements and specifications, collaborating with a third-party vendor through design/ideation to environment testing, change management, process development; culminating in a successful implementation and end user support of the new TMS.• Successfully worked as sales point of contact for multiple accounts to continually exceed YOY margin levels goals. • Exhibited operational excellence to win an additional $1.5M in business from current customer.• Leveraged inter-modal service to generate an additional $97K in margin in one year.• Promoted a controversial customer rebate program during the recession in 2009 which won a valuable one-year contract extension.• Assisted a fellow associate through two consecutive life events; presented the Presidential Orange Heart Award for going above and beyond.

Green Bay, Wisconsin Area

Responsible for data collection and analytics for multiple customers and Account Managers. • Used knowledge of various software packages to document account reporting process and streamline the reporting process for multiple accounts.

Green Bay, Wisconsin Area

Responsible for managing a team of 0-90 Day Drivers consisting of up to 40 entry level drivers.• Led drivers through training and data analytical diligence to a Fuel Compliance level to 4.4% over goal.• Coached and mentored drivers including leveraging skill assessments, additional training, and knowledge of managing federally mandated hours of operation/logbook verses electronic hours of availability back to business to improve their efficiency and work/life balance which;o Reduced 0-90 Day Driver turnover rate to 36% below goal.o Exceeded the annual 97.5% Customer Service Level goal at 98.2%, with four months exceeding 99%.o Improved YOY EBIT to 78.5% for an $897,329 increase in revenue• Participated in the creation of a new Service Team Leader training manual and a Soft Skill Exam for new student drivers which was integrated into ongoing training and became reference material for entry level drivers.

Luray, Va

The following positions were part of the Plant Manager Program; this leadership program was created to transform college graduates into Plant Managers requiring training and proof of competencies in each position prior to promotion. (Prior to the merger of Moore and Wallace my next step level progression was Plant Superintendent or Manager, the merger brought plant closures; thus I decided to leave the program):Responsible for overseeing the quality processes, ISO system, auditing, and customer/material/freight complaints.• Leveraged ISO quality system to reduce errors 15.5% per month, defects 49.5% per million, and dollars lost to errors by 46%.• Partnered with ISO Management Representative to maintain the quality system and upgrade ISO 9001:2000 and prepare for surveillance audits.• Maintained vendor integrity through ISO to reduce lead-times on rejected material credits.• Managed 5S projects which resulted in over-all process improvement of the plant.

Luray, Va

Responsible for scheduling over 20 production cells spread across three manufacturing departments and leading the Material Controller. • Scheduled plant production by implementing a prototype AS/400 electronic scheduling board which reduced lead-times and increased equipment capacity; this prototype was then rolled out to other plants within the network. • Led Material Controller in maintenance of the JIT and raw material inventory systems and maintained strong vendor relationships which reduced raw paper inventory over 60% and freed up $600,000 of revolving capital.• Collaborated on the creation of ISO procedures and served as an internal auditor to earn ISO 9002 certification and maintenance.

Elk Grove Village, Il

Responsible for plant scheduling of over 10 production cells across two manufacturing departments and leading the Outside Purchasing Manager and temporary employees keying remakes.• Efficiently scheduled plant production of high-speed imaging in a 24-hour turn-around daily mail fulfillment operation.• Implemented changes to the remake process which reduced a backlog from five days to one, met contractual obligation, and reduced temporary employees from three to one.• Created billing worksheets that expedited invoicing and discovered and corrected a four-year-old freight estimating error saving the company approximately $200K annually going forward.

Manchester, Vt

Responsible for training in and then managing Pressroom, Bindery, Pre-Press, Shipping, Maintenance, Planning, and Scheduling departments.• Proficient in hands-on learning and mechanical abilities led to being the first Plant Manager Trainee to be allowed to independently operate as a Pressman and Collator Operator before completing training in each manufacturing department.• Relocated a Docutech digital printing and finishing operation which included disassembling the department, reassembling, training, and planning and scheduling the new department.

Eau Claire, Wisconsin Area

•Managed the entire store operation on nights and weekends•Managed groups of new employees to install shelving, equipment, and stock a brand new store.•Trained new employees•College credit internship

B.B.A, Management

Activities and Societies: APICS, Beta Upsilon Sigma (BYE)Business Communications Certificate - 1996 Internship with Consumers Cooperative.

High School Diploma