Ensure continuous performance improvement by establishing and employing nationwide training programs for automotive manufacturers, while providing training on diverse fields, including on-going technical, sales, service, customer experience, dealership management and leadership training, and new product training and launches. Deliver end-products within given time and budgetary constraints to fulfill client’s expectations, while leveraging all internal resources including facilitators, content developers, program logistics, and on-site coordinators.

Facilitated informed decision-making by creating and delivering bi-monthly/monthly reports to field dealership network detailing performance metrics, market penetration, inventory planning, and sales forecasts. Administered and maintained annual department budget with keen focus on cost control and reduction, while allocating resources between operations, sales, and marketing to uncover opportunities, attain goals, and enhance ROI. ● Optimized brand awareness by formulating operations process manuals, training slides, and marketing/ communications materials regarding Porsche’s Delivery Programs. ● Attained set performance goals by performing nationwide in-dealership training sessions on Delivery Program processes, product offerings, and best sales practices. ● Ensured optimum inventory level and confirmed effective task prioritization by overseeing allocation, ordering, production schedule, and customer delivery timeline for all program vehicles. ● Augmented Porsche brand recognition and improved customer experience by cultivating corporate partnerships with global hotel groups, airlines, tour companies, sporting events, car shows, and racing/track events.

- Redesigned rebranded the Porsche European Delivery Program in 2011. Enhanced Program participation by over 100% in the first year of operation, while achieving total optimization of 400% from 2012 – 2018 by streamlining and introducing Porsche’s European Delivery Program in 2012.- Communicate European Delivery information on pricing, production, retail, wholesale, and delivery procedures to dealers, retail customers and field managers.- Process all European Delivery orders to ensure seamless delivery experience for customers, including vehicle configuration, payment processing, coordination of pickup dates with Porsche Germany and customers, special customer requests, accurate paperwork development, coordination of vehicle return shipping and delivery to the dealership.- Schedule and build the car in system adhering to fiscal year model restrictions.- Significantly increased transparency and accuracy of budget tracking by creating a real-time tracking system for all department expenses; consistently came in at or under budget since implementing the new system.- Executed the first European Delivery Grand Tour in 2014 in conjunction with Porsche Travel Experience, an annual 7-day guided driving experience through Europe.

- Provided direct administrative support to the office of the Executive Vice President & COO.- Collected and compiled field data, verified for accuracy, and analyzed to measure KPI actuals versus business goals and objectives. Reported back to COO and Field Managers.- Planned and coordinated many different scale meetings and events - booked travel and hotel accommodations, researched and booked venue space, contracted event entertainment, set catering menus, and IT and AV specifications. - Designed marketing and informational booklets and literature specific to each event and attendee.

Scheduled, organized, and attended marketing/sales calls to generate new business, and service calls to existing accounts for business retention purposes. Responsible for creating a perfect customer service experience and building personal relationships with customers to ensure we are exceeding their expectations. Administrative: Auditing and filing contracts, cash balancing, and monitoring accounts receivable.