 A results-driven professional with extensive experience as Default Servicing Manager for JPMorgan Chase, N.A.  A trusted innovator and “go-to” resource that is able to resolve complex business problems in the default domain.  Respected, creative thinker and communicator; builds cohesion and project engagement across all levels of staff, management, vendors, clients, and key decision-makers.  Proven ability to improve processes, manage staff for optimal productivity, communications and business operations; effectively communicate with all levels of staff to identify problems and create solutions.  Able to clearly understand problems and find positive solutions through the utilization of troubleshooting, critical thinking, teamwork and communication.  An effective communicator who easily builds consensus; able to work within multiple teams or individually to provide solutions and offer the highest degree of customer service; competency in training and mentoring staff, administration and new hires.