Technical Writer
CurrentResponsible for authoring, maintaining, and implementing knowledge base content for contact centres & Bose.xx/support globally. Delivering efficient & positive customer/agent experiences.
Dec 2023 - Present
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Jamie Downs Email & Phone Number
Technical Writer
at
Bose Corporation
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Writer
Location
Sittingbourne, England, United Kingdom
Company size
Who is Jamie Downs? Overview
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Quick answer
Jamie Downs is listed as Technical Writer at Bose Corporation, a with 7392 employees, based in Sittingbourne, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jamie Downs.
Jamie Downs previously worked as Technical Product Support Specialist at Bose Corporation and Team Leader at Simply Scuba Uk. Jamie Downs holds Btec Subsidiary Diploma, Music Technology from Canterbury College.
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Bose Corporation
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Profile bio
About Jamie Downs
Sound & Audio.
Current workplace
Jamie Downs's current company
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Bose Corporation
3 roles
Jamie Downs work experience
A career timeline built from the work history available for this profile.
Technical Product Support Specialist
CurrentUS/CA Technical Support for professional & home theatre equipment. Responsible for many systems, including Live sound, Medical, Wi-fi, and Bluetooth. Delivering efficient & positive end resolution support.- Maintaining customer & agent satisfaction above 95%.- Reduce overheads by handling contacts within the average handle time KPI.- Drive revenue whilst resolving customer complaints.- User-acceptance testing to implement a cloud-based CRM software.
May 2021 - Present
Team Leader
Team leader role managing a warehouse team in a fast-paced environment. Responsible for:- Collaborating with key members in Gemba methodology.- Overseeing the assembly and quality control of highly complex scuba diving apparatus.- Delegating & dividing work amongst the team to meet the needs of the business.- Motivating & maintaining staff morale to meet KPI targets.- Maintaining above 95% customer satisfaction through Zendesk.- Maintaining stock take below 100 day average annually.- Ensure company tools (i.e, Forklift, pump trucks etc) are well maintained & serviced to meet safety standards.
Nov 2013 - Jun 2020
Team & coworkers
Colleagues at Bose Corporation
Other employees you can reach at bose.com. View company contacts for 7392 employees →
АЧ
Анастасия Чередниченко
Colleague at Bose CorporationKrasnodar, Russia, Russian Federation
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LS
Lee Sam
Colleague at Bose CorporationLexington County, South Carolina, United States
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AR
Aaditya R
Colleague at Bose CorporationWestborough, Massachusetts, United States
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JW
John Wock
Colleague at Bose CorporationGreater Hamburg Area, Germany
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EC
Eusebio Campos
Colleague at Bose CorporationTijuana, Baja California, Mexico
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JM
James Miglietta
Colleague at Bose CorporationMalden, Massachusetts, United States
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MK
Mike Kinsella
Colleague at Bose CorporationDedham, Massachusetts, United States
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VM
Valentina Mulargia
Colleague at Bose CorporationMilan, Lombardy, Italy
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JN
Jaegyu N.
Colleague at Bose CorporationSeoul, South Korea, Korea, Republic Of
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KB
Kendall Bubolz
Colleague at Bose CorporationGreater Boston, United States
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Анастасия Чередниченко
Colleague at Bose CorporationKrasnodar, Russia, Russian Federation
View →
LS
Lee Sam
Colleague at Bose CorporationLexington County, South Carolina, United States
View →
AR
Aaditya R
Colleague at Bose CorporationWestborough, Massachusetts, United States
View →
JW
John Wock
Colleague at Bose CorporationGreater Hamburg Area, Germany
View →
EC
Eusebio Campos
Colleague at Bose CorporationTijuana, Baja California, Mexico
View →
JM
James Miglietta
Colleague at Bose CorporationMalden, Massachusetts, United States
View →
MK
Mike Kinsella
Colleague at Bose CorporationDedham, Massachusetts, United States
View →
VM
Valentina Mulargia
Colleague at Bose CorporationMilan, Lombardy, Italy
View →
JN
Jaegyu N.
Colleague at Bose CorporationSeoul, South Korea, Korea, Republic Of
View →
KB
Kendall Bubolz
Colleague at Bose CorporationGreater Boston, United States
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3 education records
Jamie Downs education
Btec Subsidiary Diploma, Music Technology
Canterbury College
Btec Diploma, Music
Canterbury College
Diploma, Team Leading
City And Guilds
FAQ
Frequently asked questions about Jamie Downs
Quick answers generated from the profile data available on this page.
What company does Jamie Downs work for?
Jamie Downs works for Bose Corporation.
What is Jamie Downs's role at Bose Corporation?
Jamie Downs is listed as Technical Writer at Bose Corporation.
Where is Jamie Downs based?
Jamie Downs is based in Sittingbourne, England, United Kingdom while working with Bose Corporation.
What companies has Jamie Downs worked for?
Jamie Downs has worked for Bose Corporation and Simply Scuba Uk.
Who are Jamie Downs's colleagues at Bose Corporation?
Jamie Downs's colleagues at Bose Corporation include Анастасия Чередниченко, Lee Sam, Aaditya R, John Wock, and Eusebio Campos.
How can I contact Jamie Downs?
You can use AeroLeads to view verified contact signals for Jamie Downs at Bose Corporation, including work email, phone, and LinkedIn data when available.
What schools did Jamie Downs attend?
Jamie Downs holds Btec Subsidiary Diploma, Music Technology from Canterbury College.
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