Jamie Thomson Email & Phone Number

Ayr, Scotland, United Kingdom

United Kingdom

• Manage a team of 20+ sales reps from all over the world.
• Training, coaching, and managing new sales reps and sales managers on the SPIN selling technique and achieving top results with increased sales.
• hold regular QA and Sales coaching with sales reps as results driven.
• conduct performance reviews with sales reps and assisted with turning their weaknesses into strengths.
• conduct staff appraisal meetings.
• Proactively participated in meetings and helped create new practices and procedures

United Kingdom

• Engage, motivate and inspire your team to give their best. Provide guidance and support whenever needed.
• Put the customer service at the heart of everything I do and instil that into my team.
• Help your team to have the best conversations with customers.
• Motivating, empowering, coaching and developing people and take pride in seeing them flourish.
• Undertake regular "one to ones" with direct reports; provide feedback on how they are performing and how they may improve performance and contribution.
• Ensure colleagues are thoroughly briefed and trained prior to the introduction of new processes and products so they have the confidence to provide customers with accurate information.

United Kingdom

• Ensuring the branch environment and team operate within defined policies and procedures in line with regulatory and financial security requirements as set out by the company.
• Ensuring that new procedures are implemented effectively in the branch and that all staff are aware and trained in these procedures.
• Probate & Bereavement & Power of Attorney Specialist ensuring that a seamless experience is provided.
• Lead and motivate a team and continually aim to deliver high performance.
• Daily cash and cheque handling including foreign payments.
• Train new and existing colleagues on new processes and procedures clearly and efficiently.

Glasgow, Scotland, United Kingdom

Worked as a team leader in the email support team for John Lewis Direct.