Day to day running of the venue, including the Launch of the Rooftop bar

• Cross-Functional Collaboration and Program Delivery:Worked collaboratively with various departments within the organization and external partners to develop a cohesive and comprehensive program that effectively spanned multiple locations and spaces.• Strategic Partnership with Games Family/Protocol Team:Played a pivotal role in closely collaborating with the Games Family/Protocol team on Project Smithfield. Developed a meticulously detailed plan encompassing guest access, day-to-day operations, and seamless coordination between the two groups.• Efficient Management of Club 22 Hospitality Operations:Demonstrated exemplary management skills by overseeing the operational delivery of Club 22 Hospitality across several venues, with particular emphasis on the Smithfield location.• Synchronized Management of Two-Tier Marquee during the Games at Smithfield:Successfully managed all aspects of the shared two-tier marquee throughout the duration of the games at the Smithfield venue. This included adeptly handling guest management, proactive problem-solving, fostering positive relationships with the Games Family team and their clients, and ensuring a smooth volunteer management process.

• Creative Collaboration with CSM Branding Team:Collaborated closely with the CSM Branding team to curate a distinct look and feel for each space utilized by Club 22 guests during the games, ensuring a diverse and memorable experience across multiple venues.• Relationship Management and Innovative Design Implementation:Skillfully managed relationships with various stakeholders, catering to diverse preferences and styles, while consistently delivering top-notch design and ambiance across all spaces. This approach enhanced guest experiences during sessions held across multiple venues.• Budget Management and Problem-Solving Expertise:Effectively managed the branding budget and adeptly resolved challenges across multiple venues to maximize the impact of the final look and feel, alongside optimizing the talent program.• Engaging Sponsors and Explaining Ticket Options:Successfully introduced Club 22 to different sponsors, effectively communicating the program's unique offerings and various ticket options available to them.• Sales Tracker Development and Management:Designed and implemented the initial sales tracker, serving as an indispensable tool for the Club 22 team in their daily operations. Over time, adapted and refined the tracker to meet evolving needs.• Data Analysis and Reporting:Regularly generated reports from the sales tracker to gather insights and track performance, enabling data-driven decision-making. The tracker was operational across 9 venues during the Games.• Training and Development Leadership:Developed role-specific training for over 100 Club 22 volunteers, conducting multiple sessions to ensure their effectiveness and efficiency. Additionally, participated in delivering venue-specific training sessions.• Effective Communication and Support:Maintained regular communication with volunteers at all 9 venues where Club 22 operated, providing updates and addressing inquiries, which fostered a cohesive and well-informed team.

• Regular audit reporting for office compliance• Planning space allocations for multiple sites with the facilities manager. • Using Microsoft Excel, create and implement a track and trace system.• Maintaining a COVID-19-compliant reception area with a large flow of staff.• Multitasking, managing multiple inboxes, replying to messages, organizing, and completing tasks• Establishing and maintaining a meeting room and car parking management system• Keeping the intranet pages up to date with the latest information.• Checking that things like work permits and IOSH compliance are in place and valid before any work is performed• Worked closely with departmental contacts to establish any departmental requirements, identify, and resolve any issues, and provide effective solutions.• Creating policies and procedures and adapting them to business needs.• Implementing staff engagement projects, including 500 days to go and welcome back gifts.

My role at Pizza Express Involves me daily working and managing a large team of 25 people, this includes FOH & BOH both Kitchen and Cleaning staff. I am heavily involved with the Recruitment and day to day planning of the business including ordering stock, managing payroll and managing the team. I also spend lots of my time focusing on parts of the business including Stock Management, FRA, QS & Brand Standards  Hosting on busy days, greeting and seating customers providing them insight to the menus and making them feel welcomed to the restaurants.  Running the pass on busy nights ensuring that food gets out to customers as soon as it is plated up to deliver excellent food quality.  Running the Restaurant from open till close, including dealing with any customer issues. Helping prepare for the weekly drinks stock take as well as the monthly food stock take. Training new team members as they come on board with the service expectations and well as providing them with food and beverage knowledge as well a being part of the recruitment process.  Liaising with managers from the business to support each other to allow all our business to run as smooth as possible, including covering other restaurants when needed. Being a key part of the new Menu launches to ensure they happen in a smooth way several times a year.  Attending assistant manager meetings 6 times a year as well as attending Management meetings when the store manager in unable to attend to discuss all kinds of Business from P&Ls, audits and team developments. Working with the marketing team at Resorts World to get content and advertising out to promote the business and bring new guests to the business.  Creating monthly team incentives and games that gets the team working together and as individuals to drive our service scores which are measured through our How Did We Dough system, I have Increased numbers based on last year.

My role at the Ridgeway Group involved a wide range of tasks on a daily basis including, running a busy section of up to 15 tables, taking orders, running food and drinks as well as regularly checking on guests to make sure they were satisfied with everything from food to beverages and service. Hosting on busy days, greeting and seating customers providing them insight into the menus and making them feel welcomed to the restaurants. Running the Restaurant from open till close, including dealing with any customer issues.Helping prepare for the monthly stocktake of alcohol.Training new team members as they came on board with the service expectations and well as providing them with food and beverage knowledge. Liaising with managers from across the group of restaurants to help with things including stock management between venues and staff management between venues including; providing visiting staff with an orientation for my venue. Preparing Cocktails including assisting in developing new cocktails and general bar management.

My day-to-day role included stock management for stores, customer support and fraud prevention for the business.I provided over-the-phone support to customers including providing product information, processing orders and giving the best service I could to support customers with any issues that they had.Communicating with internal product & online marketing teams on a regular basis to discuss and resolve customer complaints with product misinformation or significant faults.Managing my own time so that I was able to complete a wide range of tasks and responsibilities assigned to me including; following up with customers, speaking to stores about stock issues and my main day to day tasks described above.

Managing team’s ranging in size from 5-15 throughout my time at Clintons including preparing both daily & weekly rosters, this allowed me to have the most effective team in place for the store at key times to produce the best customer service and store experience for every customer as well as hit all set KPI’s and budgets by Head Office.Assisting with new store openings including working on the store development program. This involved a significant training and developing for both new and old staff members to make them the most effective in the work environment to allow the stores to run smoothly once opened. Designing the store layout for the constantly changing range of products with a redesign of the store being required approximately 15-20 times per year due to seasonal product sales and special sale occasions.Recruiting new team members through a 2 stage interview process ensuring that the people I hired were suitable for the role and the right fit for the team. After recruitment, I was responsible for training my team members primarily on the job to enable high productivity and efficient team. My role including performing regular staff appraisals with a focus on staff during their probationary period to make sure they were right for the business in the long term. Kept staff motivated through setting competitive targets and challenges between different team members to drive their best and performance, keep them excited about work and to deliver the high and standards expected of the company and myself as a manager. The key KPI’s I was assessed on included; being +5% on monthly sales targets and achieving 10% on new VIP signups. In addition to these the most important KPI, I was assessed on was achieving Brand Standards which were set by the company and covered all targets for all areas of store operations. I consistently achieved these targets and was frequently recognised with store awards.