Jamie Epperson Email & Phone Number

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

Ann Arbor, Michigan

Passion for serving customers and balancing business needs through strategic planning, direction and management of Payer Solutions product support and user provisioning teams serving internal and external customers using Truven Health Analytics Payer Solutions products. Significant scope of influence related to CRM system use within product support and.

Responsible for managing all aspects of product support for internal and external customers using products in the Payer space, including expanding the scope and influence of product support. Implemented first global Payer Product Support team by adding members to and expanding in India office, and implemented support for several new products.

Responsible for managing all aspects of product support for internal and external customers using products in the Payer space.

Provided Tier 1-3 support for external and internal customers using numerous Thomson Healthcare products via telephone, email, and Customer Support website; experienced with issues in all three existing workgroups in product support.Served in an unofficial team lead capacity for 10 staff members by routinely working closely with product support.

Created and maintained highly customized database a health plan customer, and assisted with several other customer databases, as necessary. Included responsibilities for creation, testing, and implementation of highly customized database conversion specifications, associated custom mapping/tagging tables, customized test plans, etc. Liaison with external.

Responsibilities included management of billing and collection functions for all 32 physician office locations owned by Trinity Health System, billing office staff, hardware and software site implementation, training for billing and physician office staff on software and healthcare coding and billing systems, practices, and regulations.

Responsibilities included participation in start-up physician billing service, such as selecting, installing, and maintaining a billing system, staff management, training of physician office and billing office staff on billing and coding practices, reporting.

Served as a liaison between all physician offices in the HVPA IPA and Care Choices Health Plans. Main emphasis on the resolution of billing and payment problems between member physicians and Care Choices Health Plans. Assisted in the start-up of a new billing office for HealthCare Financial, a subsidiary of HVPA.

Managed staff and claims payment for 5 HMOs located in Michigan and Iowa. Served as liason between Care Choices Health Plan and participating physicians and office staff to resolve claims payment disputes.

Responsible for entry of charges and payments for professional services incurred at one of the eleven surgery departments throughout the University of Michigan Health System. Also, responsible for follow-up on rejected claims to ensure payment, including review of medical procedure documentation, operative notes, etc. in order to build a payment case to.