Jamie Foden Email and Phone Number

• Dealing with business customers and consumers who required technical support in a professional manner.• Diagnosing issues on PC’s on site at offices and homes.• Building and Repairing Gaming Machines.• Building and Repairing Servers and Desktops for Offices.• Ensure security is in place and current on all servers and workstations.• Website Building for a range of different clients.• Making sure the equipment we install and maintain conform to GDPR Standards• Assist the owner in day to day computer maintenance in offices at businesses such as Solicitors, Estate Agents, Engineering Firms, Architectural Firms, etc…

Technician: • Diagnosing and fixing Hardware issues.• Installing new Hardware in Desktops and Laptops.• Resolving Issues with Operating Systems.• Resolving Group Policy Client Errors.• Removing Viruses and Malware.• Finding fixes for reoccurring issues.• Training staff on how to fix both Desktops and Laptops.• Setting up Equipment to the customer’s needs.• Going off site to help customers at their houses.• Also, showing customer how to use Customer Service:• Greeting and serving customers in a polite manner, both in person and on the phone. • Dealing with customer complaints and issues on a daily basis.• Training new starters on processes in store and how to deal with issues.• Hitting and over achieving my targets.• Helping other staff members hit their targets.• Helping come up with ideas to earn more money on the desk.Admin/Warehouse:• Cashing up the tills at night.• Balancing the safe.• Counting stock.• Ensuring daily paper work was filed and filled in correctly.• Completing Audits of the Store• Replenishing stock on shelving in a neat and tidy manner. • Ensuring the shop was presentable for visits.• Bringing in deliveries and taking stock out for customers.