Jamie Friddle Email and Phone Number

Resolved pay issues using our custom HRIS system to add missing pay/bonuses. Audited pay to ensure accuracywhen complaints were made.Re-dispatched work when servers needed absences to ensure proper coverage.Managed performance of the process servers, offered coaching and assistance, also handled the terminations ofservers who were not hitting their metrics.Created training materials for new hires, trained them on our systems, had them shadow work with me.Review laws on process serving within each state/city/municipality, to ensure accuracy of the serves beingcompleted. Updated internal system with details about process servers encounters and issues.

Addressed and resolved customer concerns and complaints.Fielded escalated customer calls transferred from front-line customer service representatives.Trained team members in correct procedures and successful customer service strategies.Aided team members with handling customer interactions by creating job aids and tools.Improved team results by coaching under-performing team members. Created training materials for our disableddriver department, then trained our employees with the new resources.Navigated multiple computer systems and utilized search tools to find information.

Assessed customer needs and escalated calls to specific departments.Met and exceeded assigned goals established by management.Answered incoming calls, chat messages and email communications to handle concerns with medical coverages.Displayed positive, professional and empathetic tone to deliver consistently superior service.Took ownership over customer concerns, following issues through to resolution.Complied with data security and confidentiality policies to safeguard customer information.Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.