Responsible for ensuring accurate and timely payroll processing for multiple clients.Advising on payroll-related tax regulations and assisting with employee benefits administration.Guiding clients on payroll compliance and best practices.Processes client state tax registrations for payroll-relates taxes.Partnering with clients and their HRBP to solve state tax noticesAuditing and optimizing clients' HRIS/payroll systems for maximum efficiency.Lead client implementation of new payroll/HRIS platforms.Familiarity and experience in multiple payroll systems will be critical to success in this role as well as the aptitude and willingness to learn new one.

• Attend a daily manager huddle that is scheduled for three days per week.• Attend a weekly manager meeting and contribute to strategy of the division and the overall company.• Recruit for new people on the payroll team.• Train new people on the payroll team.• Help to prepare and submit payroll and act as a back-up when we are filling a position in the payroll division.• Follow appropriate workflows and procedures for the operations department.• Review and process payroll adjustments, including vacation, sick and other time off.• Maintain knowledge of rules and laws which govern payroll administration practices including taxation, benefits, and state & federal regulations.• Ensure that payroll-related transactions are processed in compliance with external and internal policies.• Perform actions necessary to track and determine regular and overtime pay, and factors commission-based income or bonuses into an employee's salary.• Oversee work for the payroll team with their responsibilities for open enrollment.• Oversee work to reconcile errors and maintain/document all payroll records.• Oversee work to reconcile general ledger regarding payroll transactions.• Detect and process issues related to uncollected payroll.• Oversee work to double check all new hire information, and existing employee changes before every payroll run. • Oversee the work of fielding and responding to payroll inquiries and resolves discrepancies and lead a tenured team of Payroll Professionals that excels in client service and retention.

Independent Consultant, The Pampered Chef. I am currently operating my own business out of my home. Duties include marketing, sales, demonstrations, order entry, shipping, receiving and customer service.

Uses knowledge and skills obtained through experience and training to assist in the development, and implementation of HR practices, procedures, and solutions for the clients being supported. Works with sales to onboard new clients; build and maintain client relationships. Takes part in guiding Transformational HR strategy and solutions for the clients being supported

Key Responsibilities: Consult HR and payroll leaders on complex business and service delivery issues. Advise clients on leading HR and Payroll trends to enable improved operational efficiency and effectiveness. Assist practice leader with execution key client deliverables to, including 1:1 client consult, tailored responses to topical client inquiries and tactical support of ongoing performance studies. Participate/facilitate conference presentation and monthly webcasts. Actively promote membership engagement and client retention. Collaborate with internal stakeholders, team members, and partners in a matrix organization to drive seamless support of client initiatives.  Initiate contact with prospects and current clients to promote Hackett’s intellectual property and services.

Industry and Product Subject Matter ExpertsLead and support peersDrive business growth by identifying and leading initiatives.Develop the RM role to continue to meet the needs of large enterprise clients.

• Responsible for building strong relationships with clients and providing quality service to retain and grow client base. • Responsible for client project management and retention. • Responsible for filling the role of supervisor for a staff of seven or more as needed for previous branch manager• Directs and serves as a leader for the Enterprise Account Managers• Acts as a client advocate throughout the client's life cycle. Also, I served as the main point of contact for high revenue and complex clients.• Responsible for resolving issues and training high revenue enterprise client contacts on HR Online and Preview as well as given a high-level training of Time and Labor.• Responsible for helping high level or high complex clients manage on-going projects and keeping them on task, so the projects are completed promptly.• Responsible for identifying opportunities to upgrade clients to other product offering or to give alternative suggestions if there are budget constraints. • Establishes communication with high-level management when a client's needs are not being met.• When appropriate approaching high-level clients with Paychex solutions to issues, such as Stratus Time, Expense Wire, or My Staffing Pro to help ease the pains of payroll and recruiting. • Conducts in-depth client assessments to develop and prioritize strategies for clients. • Also, partners with Sales and other internal Paychex departments to ensure client satisfaction.• Responsible for providing key stakeholders with regular status updates of all assigned clients.• As well as mentors new Relationship Managers as needed. • Responsible for creating and maintaining social media page for the only Lean In leadership group for women at Paychex• Lead on Employee Engagement committee, Team Building• Member of Charities Engagement team • Member of Inclusion and Diversity team• Knowledge Portal Coach

• Coordinates and maintains the scheduling of all clients training to include but not limited to Core Online Payroll, Preview Payroll, Report Writer, Human Resources Module and General Ledger. • Communicates training requirements to Account Specialist team and management via various reports, also facilitates all in house client training and onsite training as necessary. • Establishes and maintains partnerships with other Client Trainers and Corporate to make recommendations on training plans and improvements. • Ascertains additional training needs for each client through periodic follow up. • Maintains all client training materials and completes orders for additional materials as needed. • Mentors and trains new Account Specialist team members on all training topics helping to ensure their training are consistent and cover all necessary material. • Knowledge of Preview, Core Online, HR Online, Time and Labor, and all other ancillary products and services offered and changes required. • Track all Preview based training via Salesforce. • Served as a liaison between internal employees and management team, via Voice of the Employee.

• Serves as primary contact for assigned clients and carriers for day-to-day operational issues. • Acts as the primary contact for assigned clients during conversion process supports the client during the first few payrolls by answering questions, resolving issues or concerns, and ensuring accuracy of the first invoice. • Conducts on-site and in-house client software training as well as entering employee and fiscal year-to-date information, time off balances, and general ledgers into the system. • Suggests additional system features and benefits to the client that will maximize the value received. Keeps abreast of Paychex Preview software changes and their impact on client payroll as well as answers client service representatives' questions on client-specific issues as necessary. • Remains informed of any changes to wage and tax laws. Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote Paychex' quality service image. • Creates, executes, and reviews data integrity reports to ensure accuracy of client information. • Balances year-to-date totals against client totals and liabilities and deposits. Maintains an open issues list following implementation. Tracks and reports ongoing client issues and resolution of service problems. Assists clients with completing the general ledger matrix or other aids provided to clients. • Completes the required documentation to turn the client over to customer service or the Human Resource Services division for ongoing support and product setup.

• Prepared payroll to be processed for a biweekly pay cycle for Exempt and Non Exempt employees. • Verified all payroll changes, including compensation changes for a multi-state region. • Point of contact for 550 employees with payroll problems and questions regarding paychecks, direct deposits, tax changes and benefits. • Processed employment verifications and maintained current and terminated employee files. • Developed and distributed monthly and quarterly payroll reports for the Service Center and Sales Executives. • Created and developed year-end AAP and EEOC reports for the Senior HR Directors. • Distributed via mail termination packets and new hire packets to all terminated and newly hired employees. • Performed New Hire Orientations and sourced candidates for Multi-Regions and screened resumes for qualified candidates. Performed phone interviews and referred candidates after phone screening to next level of hiring process, if qualifications were met. • After screening documented the applicant for EEOC and for ADP's applicant tracking system.

• Balanced and completed payrolls for fifteen McDonald's Restaurants. • Prepared payroll to be processed for weekly pay run for Exempt and Non-Exempt employees. • Point of contact for 500 employees with payroll problems and questions regarding paychecks and tax changes. • Processed and entered all new hire and termination employee information into in-house payroll system. • Completed Separation notices. • Answered all Unemployment claims. • Verified vacation eligibility for all employees. • Processed all employment verification and maintained terminated employee files. • Sent the Department of Revenue information on all new hires manually. • Developed several reports for total cost of payroll via a bi-weekly schedule and also developed and sent a Tax Job Tax Credits consultant group a report of all new hires, so that employer could receive tax credits on qualified employees.