Jamie Gerchak Email & Phone Number

San Francisco, California, US

San Francisco, California, US

Used an iterative prototyping process to build world-class training content using a human-centered design approach, informed by user feedback. Analyzed, created, and expanded learning solutions by leveraging adult learning theories, assessment and evaluation techniques, and metrics.

Mountain View, California, US

Incorporated an agile-instructional design approach to design and develop innovative learning solutions across the One Intuit platform. Demonstrated operational effectiveness by using solid learning and project management disciplines to assess, design and develop learning solutions using multiple learning methods, assessment and evaluation tools and metrics.

San Mateo, CA, US

Partnered with leaders, product managers, and BI analysts to deliver results that provided insights back to the business to improve performance and allow us to continue to sustainably grow. Used data to make important decisions, determine business requirements and make recommendations. Tackled ambiguous projects that spanned across multiple lines of.

Mountain View, California, US

Designed, implemented, and delivered an aligned approach to quality within the Customer Success Shared Services organization for diverse lines of business. Led global cross-functional teams and partnered to drive scalability to measure employees’ abilities to deliver a quality customer service experience to surpass client expectations. Identified areas of.

Mountain View, California, US

Cultivated high-quality relationships with internal stakeholders, generating experiences to instill confidence based upon expertise within the accounting and full-service payroll processes. Efficiently troubleshot and resolved payroll issues and inquiries, delivering comprehensive and accurate information in alignment with governmental standards, including.

New York, NY, US

Analyzed credit bureau and account information and conducted financial analysis in order to make informed determinations. Collaborated on multiple concurrent projects to improve business processes, drive efficiencies, and reduce redundancies. Identified opportunities to reduce credit risk and made recommendations to limit corporate financialexposure. Led.

New York, NY, US

Consistently provided top-quality customer service, leveraging initiative to resolve complex customer service, thereby earning a promotion within one year’s time. Recognized for outperforming against key performance indicators and corporate metrics. Facilitated growth for cardholder activation and retention by showcasing features and benefits.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science, Business Management With Emphasis On Human Resources