Jamie Gerchak Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Used an iterative prototyping process to build world-class training content using a human-centered design approach, informed by user feedback. Analyzed, created, and expanded learning solutions by leveraging adult learning theories, assessment and evaluation techniques, and metrics.

Mountain View, California, Us

Incorporated an agile-instructional design approach to design and develop innovative learning solutions across the One Intuit platform. Demonstrated operational effectiveness by using solid learning and project management disciplines to assess, design and develop learning solutions using multiple learning methods, assessment and evaluation tools and metrics.

San Mateo, Ca, Us

Partnered with leaders, product managers, and BI analysts to deliver results that provided insights back to the business to improve performance and allow us to continue to sustainably grow. Used data to make important decisions, determine business requirements and make recommendations. Tackled ambiguous projects that spanned across multiple lines of business.

Mountain View, California, Us

Designed, implemented, and delivered an aligned approach to quality within the Customer Success Shared Services organization for diverse lines of business. Led global cross-functional teams and partnered to drive scalability to measure employees’ abilities to deliver a quality customer service experience to surpass client expectations. Identified areas of opportunity within content and delivered updates and recommendations to improve employee experiences. Conducted one-on-one coaching sessions with Quality Assurance Specialists to develop talent and complete weekly audits ensuring accuracy and quality of performance. Utilized data and insights to assess priorities and formulate strategic decisions for future planning. Partner with teams outside of Customer Success to drive alignment and foster the One Intuit model.

Mountain View, California, Us

Cultivated high-quality relationships with internal stakeholders, generating experiences to instill confidence based upon expertise within the accounting and full-service payroll processes. Efficiently troubleshot and resolved payroll issues and inquiries, delivering comprehensive and accurate information in alignment with governmental standards, including taxes, deductions, and garnishments as required by federal and state regulations.  Recognized for ability to rapidly resolve payroll discrepancies and optimizing customer service; selected to mentor and coach teammates, thereby enabling the team to lead department in quality metrics for three consecutive quarters.

New York, Ny, Us

Analyzed credit bureau and account information and conducted financial analysis in order to make informed determinations. Collaborated on multiple concurrent projects to improve business processes, drive efficiencies, and reduce redundancies. Identified opportunities to reduce credit risk and made recommendations to limit corporate financialexposure. Led Employment Satisfaction Team within ChaseHealthAdvance line of business. Created a robust database to provide monthly and annual reports as well as statistics to evaluate team performance metrics. Performed quality reviews, ensuring compliance with regulatory and legal standards.

New York, Ny, Us

Consistently provided top-quality customer service, leveraging initiative to resolve complex customer service, thereby earning a promotion within one year’s time. Recognized for outperforming against key performance indicators and corporate metrics. Facilitated growth for cardholder activation and retention by showcasing features and benefits ofpromotional offers. Drove revenue through retail, credit, and product marketing through cross-selling and improved customer satisfaction rankings by utilizing first call resolution techniques.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science, Business Management With Emphasis On Human Resources