Run fromt cashier counter and assist customers with questions.

• Maintain company posting on Amazon, EBay, Newegg, Hoot suite, Pinterest, Twitter, and Facebook.• Upload images and technical specifications of products on intra/internet.• Create spreadsheets reflecting daily call logs and other trends.• Answer incoming calls from customers, vendors, carriers, and channel partners.• Assist customers with basic technical issues pertaining to electronics.• Escalated customer issues to support staff & management. • Run and resolve daily reports on online listings.• Manage logistics with between warehouse, carriers (i.e. UPS, USPS, & Freight Liners) and customers.

• Supervised a team of six people in a production environment.• Assisted in recruitment of providers/attorneys. • Processed loan applications (credit & employment verification).• Processed credit card payments.• Created spreadsheets to analyze data. • Performed research. • Serve as liaison for client care. • Assisted members with referrals and authorizations for managed care. • Coordinated medical & therapy services. • Received calls and routed to necessary department.• Greeted visitors and granted access into the business.• Received & shipped mail and packages.

• Deal directly with subscribers by telephone and electronic communication.• Handle and resolve subscriber complaints in a timely fashion.• Obtain and elevate all relevant information to handle inquires and unresolved issues.• Manage subscribers’ accounts in Comtrac and ACSR for billing purposes.• Record details of inquiries, comments and complaints.• Communicate and coordinate with internal and external departments.• Follow up on subscriber interactions.

• Assisted in coordinating personnel administrative actions (i.e. reprimands, evaluations, etc…).• Utilized the payroll system to input, update, access, retrieve, and analyze data. • Typed, edited and prepared routine correspondence, memorandum, letters, reports, etc…• Maintained department statistics and employee’s information.• Researched inquires of employees, reviewed and processed forms to execute personnel changes.• Performed other related duties as assigned.