Responsible for all sales and marketing activities at Guardian Property Services, a large Commercial Cleaning and Facilities Management company, operating Australia-wide (http://www.guardianservices.com.au/). Developing new business through sales and marketing campaigns, in particular cold-calling potential clients, and following up leads to gain an opportunity to quote. This also involves canvassing existing client contacts and property and facility managers to gain tendering… Show more Responsible for all sales and marketing activities at Guardian Property Services, a large Commercial Cleaning and Facilities Management company, operating Australia-wide (http://www.guardianservices.com.au/). Developing new business through sales and marketing campaigns, in particular cold-calling potential clients, and following up leads to gain an opportunity to quote. This also involves canvassing existing client contacts and property and facility managers to gain tendering opportunities. Delivering face-to-face sales presentations to prospective clients.Responsible for estimating and preparing new business tender documents. Responsible for ensuring all sales targets are met and ensuring that continual growth and profitability is maintained. Responsible for all tender presentations and negotiations for securing new business in the public and private sectors. Show less

Responsible for the overall day-to-day management of Halfhide Services, a commercial cleaning and facilities management business, and overseeing all projects and operations undertaken by the business.Managing client relationships to ensure client satisfaction. This includes conducting regular weekly site meetings with key client contacts to ensure that standards are being met and resolve any unforeseen emergency requests. Preparing all monthly finance reports and liaising with the… Show more Responsible for the overall day-to-day management of Halfhide Services, a commercial cleaning and facilities management business, and overseeing all projects and operations undertaken by the business.Managing client relationships to ensure client satisfaction. This includes conducting regular weekly site meetings with key client contacts to ensure that standards are being met and resolve any unforeseen emergency requests. Preparing all monthly finance reports and liaising with the company accountants to ensure all statutory and internal requirements are completed, and maintain good corporate governance.Responsible for ensuring sales targets and operation goals met and managing profit-cost ratios to achieve operational growth and maintain strategic direction. During this time I have increased annual sales by $2.0 million per annum, representing an overall increase of 45%. Show less

Responsible for managing a team of 15 Customer Service Advisors, and ensured the team met their individual and group KPI's. Provided support for complex customer enquiries and escalations faced by the team. Responsible for negotiating customer 'payment arrangements' and/or 'payment plans', within company policies and guidelines. Mentored the team to help them reach their goals through training and providing feedback. Excellent communication, negotiation and computing skills were… Show more Responsible for managing a team of 15 Customer Service Advisors, and ensured the team met their individual and group KPI's. Provided support for complex customer enquiries and escalations faced by the team. Responsible for negotiating customer 'payment arrangements' and/or 'payment plans', within company policies and guidelines. Mentored the team to help them reach their goals through training and providing feedback. Excellent communication, negotiation and computing skills were fundamental in this position. Show less

Conducted telephone interviews with prospective candidates to assess candidate capabilities including final round interviews prior to candidate meeting their prospective employer.Responsible for handling in excess of 150 customer enquiries per day in a busy call centre.Handled enquiries from all over the United Kingdom and Europe, so effective, clear and concise communication was a critical skill due to the international customer base of the call centre.

Established JRS Contractors as a Property Management Services Company primarily contracted to Vodafone Australia Pty Ltd. Was responsible for ensuring that specific Vodafone properties were maintained according to strict company specifications and requirements. Liaised daily with Property Managers at Vodafone together with contractors employed at various properties to ensure that all projects were completed within allocated time frames and budget requirements. Excellent… Show more Established JRS Contractors as a Property Management Services Company primarily contracted to Vodafone Australia Pty Ltd. Was responsible for ensuring that specific Vodafone properties were maintained according to strict company specifications and requirements. Liaised daily with Property Managers at Vodafone together with contractors employed at various properties to ensure that all projects were completed within allocated time frames and budget requirements. Excellent communication, negotiation and time management skills were essential in this position. Show less

Designed, implemented and oversaw the effective operation of the Quality Assurance System, gaining the company full ISO 9002 certification and accreditation by Standards Australia in September 1994 (the first commercial cleaning company in NSW to achieve this accreditation). Responsible for customer/client liaison and ensuring complete customer satisfaction was achieved. In this role, I was responsible for managing between 100 and 150 full time and part time cleaning staff, dependent… Show more Designed, implemented and oversaw the effective operation of the Quality Assurance System, gaining the company full ISO 9002 certification and accreditation by Standards Australia in September 1994 (the first commercial cleaning company in NSW to achieve this accreditation). Responsible for customer/client liaison and ensuring complete customer satisfaction was achieved. In this role, I was responsible for managing between 100 and 150 full time and part time cleaning staff, dependent on the contracts. Effective communication and negotiation with customers and staff was critical in this position. Show less