Pilatti Bros Transport and Concrete are the inner South West's premium providers of concrete & concrete products and provide industrial freight between Collie, Bunbury and Perth for mining, construction and energy business. We focus on excellence in all work that we do, an approach that has led to a very strong reputation amongst local communities.Italia Hire provide wet hire of industrial plant and labour by contract and offer both a reliable plant list, taken from our own fleet and… Show more Pilatti Bros Transport and Concrete are the inner South West's premium providers of concrete & concrete products and provide industrial freight between Collie, Bunbury and Perth for mining, construction and energy business. We focus on excellence in all work that we do, an approach that has led to a very strong reputation amongst local communities.Italia Hire provide wet hire of industrial plant and labour by contract and offer both a reliable plant list, taken from our own fleet and from our business partners, and available contractors with a surprisingly diverse skill set. We pride ourselves on our ability to mobilise in an unusually fast timeframe and provide only the most outstanding of work. Show less

Leading a premier team of Sales Representatives to success at a critical moment in time within one of Australia’s most aggressive financial markets, this role covered Perth’s northern corridor and oversaw leadership of a team of 3 sales professionals in a dynamic, busy environment.Key responsibilities included:-Performance management and people development across sales, service, processing/audit and security metrics-Business planning and industry strategy-Local area… Show more Leading a premier team of Sales Representatives to success at a critical moment in time within one of Australia’s most aggressive financial markets, this role covered Perth’s northern corridor and oversaw leadership of a team of 3 sales professionals in a dynamic, busy environment.Key responsibilities included:-Performance management and people development across sales, service, processing/audit and security metrics-Business planning and industry strategy-Local area marketing and event activation-High level administration and finance processing-Branch security control, maintenance, review and strategy-Complex policy and process adherence and development-Recruitment and on-boarding Show less

With a history of providing member-focussed banking services to the Western Australian community since 1969, P&N Bank is a customer-owned, Western Australian bank that prides itself on delivering innovative, helpful services and exceptionally member-focussed action and service delivery.This role is front-line and Contact Centre based. Key responsibilities include:-Provision of exceptional service, by applying appropriate assistance, easy communication & strong… Show more With a history of providing member-focussed banking services to the Western Australian community since 1969, P&N Bank is a customer-owned, Western Australian bank that prides itself on delivering innovative, helpful services and exceptionally member-focussed action and service delivery.This role is front-line and Contact Centre based. Key responsibilities include:-Provision of exceptional service, by applying appropriate assistance, easy communication & strong problem-solving.-Achievement of competitive sales & referral targets, across deposit, lending and insurance service lines.-Identification of and response to transactional and identity fraud and financial risk.-Dispute resolution and first-line complaint resolution.-Advanced adherence to contact centre scheduling and member call requirements. Show less

Located directly on the beach and minutes from Indian Ocean Drive, Dongara Tourist Park offers a range of accommodation options, from 16 beach-front cabins to over 50 powered and unpowered caravan/motor home/tent sites. The Park also includes toilet & shower facilities, communal kitchen, communal laundry, children’s entertainment, barbecue area and general store/reception.This role reports directly to Park Owners and oversees all operations in the Park, including:-Sales, logistics… Show more Located directly on the beach and minutes from Indian Ocean Drive, Dongara Tourist Park offers a range of accommodation options, from 16 beach-front cabins to over 50 powered and unpowered caravan/motor home/tent sites. The Park also includes toilet & shower facilities, communal kitchen, communal laundry, children’s entertainment, barbecue area and general store/reception.This role reports directly to Park Owners and oversees all operations in the Park, including:-Sales, logistics and stock management of General Store.-Management of and responsibility for all Park reservations and site allocation (including advanced use of RMS).-Responsibility for all guest service interactions, management of enquiries and 24/7 availability for special guest requests/emergencies.-Operational and performance management of cabin cleaning team, including rostering, quality assurance and team direction/leadership.-Operational management of Park maintenance, including power/gas/water services, extensive garden & lawn care across the Park, building management of cabins/facilities and management of maintenance team.-Marketing activities including conception & execution of promotional campaigns, social media marketing and business development.-Logistical co-ordination of contract services, including plumbers, electricians, technical support/technology services and external consultants. Show less

Founded in 1976, Medibank is Australia's largest Health Insurer. An integral part of our business is the service we provide at our Retail Centres - serving as both sales and service hubs for the wider community.Initially based at the Karrinyup Retail Centre-Western Australia's largest Retail Centre and provides service to a unique market - Perth's Western Suburbs.Between 2016-2017 based at the Perth Retail Centre-the central hub of corporate interactions and Medibank’s flagship… Show more Founded in 1976, Medibank is Australia's largest Health Insurer. An integral part of our business is the service we provide at our Retail Centres - serving as both sales and service hubs for the wider community.Initially based at the Karrinyup Retail Centre-Western Australia's largest Retail Centre and provides service to a unique market - Perth's Western Suburbs.Between 2016-2017 based at the Perth Retail Centre-the central hub of corporate interactions and Medibank’s flagship store in WA.Key responsibilities include:-Leading a team of 3 Customer Sales Consultants and 1 Business Sales Consultant.-Managing the operational requirements of a busy Retail Centre.-Driving sales outcomes in both the Retail and Corporate markets, as well as establishing new corporate contracts (both on a large-scale organisational level and a local, Small/Medium Enterprise level).-Driving strong customer service outcomes (measured by Net Promoter Scores) and maintaining a strong reputation in a fierce market.-Driving traffic into the Retail Centre using key Local Area Marketing skills, opportunities and activations.-Observation and application of corporate governance at a local level.-The creation and application of strong business planning and/or strategy to ensure success.-Working to key KPIs including sales to target (measured in both policies and new business revenue), NPS outcomes, compliance adherence and establishment of SME corporate contracts. Show less

Perth's Community Newspaper Group publish 17 weekly newspapers across the greater Perth area. As readership and distribution are offered to the community free of charge, the generation of revenue resulting from advertising sales is key to the success and viability of the group. As a central revenue pillar, the Classifieds department operates in unique circumstances, offering contact, administration and sales revenue to our colleagues and customers.Key responsibilities… Show more Perth's Community Newspaper Group publish 17 weekly newspapers across the greater Perth area. As readership and distribution are offered to the community free of charge, the generation of revenue resulting from advertising sales is key to the success and viability of the group. As a central revenue pillar, the Classifieds department operates in unique circumstances, offering contact, administration and sales revenue to our colleagues and customers.Key responsibilities include:-Leading a team of 6 classifieds professionals.-Driving sales performance and delivering coaching (in individual and team environments).-Delivery of learning and development.-Observance of compliance to industry law and standard across the team.-Generation, design and interpretation of reporting from database and telephony systems.-Management and administration of customer market.-Business planning and strategy.-Working to KPIs inclusive of weekly/monthly sales budgets, team call volumes, error management and cost control. Show less

HBF has been a central part of the insurance industry in WA for over 70 years. As a provider of Health Insurance, consumer trust is a core component of the HBF brand and as such, the delivery of exceptional member service is key to the fund's success. At the time of my employment, the contact centre offered service and sales across health, home, car and travel insurance service lines and supported communication across telephony, email, social media and web channels.Key responsibilities… Show more HBF has been a central part of the insurance industry in WA for over 70 years. As a provider of Health Insurance, consumer trust is a core component of the HBF brand and as such, the delivery of exceptional member service is key to the fund's success. At the time of my employment, the contact centre offered service and sales across health, home, car and travel insurance service lines and supported communication across telephony, email, social media and web channels.Key responsibilities included:-Provide leadership to an ever-changing team of 12 health insurance professionals.-Drive sales and deliver focussed, measured coaching to individuals and teams.-Resolve complex and/or high priority member disputes within organisational guidelines.-Support organisational values across personal and team behaviour.-Work to meet KPIs inclusive of team sales targets (in volume and value), member service appraisal, engagement survey outcomes, call centre schedule adherence and average call handling times.My employment at HBF also included a secondment to the Learning & Development team in the role of Facilitator for a period of 3 months. During this time I was responsible for the delivery of the organisation's sales model and related soft skills to the entire front line, facilitating an eight hour course for over 250 insurance sales professionals. Show less

Lead a team of 32 colleagues to provide administrative support to a nationwide team of allied health professionals in the service delivery of the Dept of Education, Employment and Workplace Relations' 'Job Capacity Assessments' contract.Key Performance Indicators for our team included utilisation of consultants, appointment-setting responsibilities and attendance of clients (in a particularly challenging client demographic).Key successes included the implementation of the… Show more Lead a team of 32 colleagues to provide administrative support to a nationwide team of allied health professionals in the service delivery of the Dept of Education, Employment and Workplace Relations' 'Job Capacity Assessments' contract.Key Performance Indicators for our team included utilisation of consultants, appointment-setting responsibilities and attendance of clients (in a particularly challenging client demographic).Key successes included the implementation of the Cytrack PABX Telephony System, transition from the use of paper-based scheduling model to Microsoft Excel (and resultantly, a large reduction in administrative errors) and assisted in the development of a new Pre-Employment Screening Admin team (which was later expanded to include the remote management of a Melbourne-based team). Show less

Responsible for the delivery of process and service support to Customer Service Specialists across general banking and lending fields. Developed a strong exposure to financial models and processes and a resilient, efficient work ethic.Key successes include acceptance into the BankWest Team Leader succession plan, assisted in developing a new skill set which allowed a greater level of service to mortgage brokers (facilitating the bank's greater strategy) and multiple entries in the… Show more Responsible for the delivery of process and service support to Customer Service Specialists across general banking and lending fields. Developed a strong exposure to financial models and processes and a resilient, efficient work ethic.Key successes include acceptance into the BankWest Team Leader succession plan, assisted in developing a new skill set which allowed a greater level of service to mortgage brokers (facilitating the bank's greater strategy) and multiple entries in the Australian Teleservices Association Awards for Teleprofessional of the Year. Show less