As an In-Home Connectivity Expert, I transform confusion into comprehension. First, I get our customers online, by installing and demonstrating broadband products and services. This involves combining cutting-edge tools with an ability to think outside the box, to diagnose issues and maximise broadband and Wi-Fi connectivity in the home.Demonstrating what’s possible to the customer, in fun and inspirational ways. The Tech team take the fear and complexity out of technology, and support customers who might not otherwise know how to get the most out of their Sky products. Most of all, Sky In-Home Connectivity Experts are focused on making sure every customer receives a fully optimised Sky experience, every time.

TUPE from Synergy Systems in January 2015I have been heavily involved in large scale hardware refresh projects and migrations, from planning to completion, for Microsoft products such as Windows 10 and Exchange online (Office 365) and the introduction of drive encryption using BitLocker. I have completed full office relocations and was also involved with decommissioning equipment following an office closure and setting up new premises including cable installation and a systems room fit out.

I was based at head office and responsible for providing technical support to external clients (ranging from sole trader to large enterprises) via telephone and on-site visits• Supporting multiple client sites, both physically and remotely, working on upgrade and deployment projects and handling service desk calls• Maintenance, installation, configuration and upgrading of hardware and software• Supporting Microsoft Operating Systems and Microsoft application suites such as Office, Project and Dynamics CRM• Build and deployment of desktop and laptop machines and mobile devices• Installation of networked peripherals (printers, scanners, faxes, home routers and wireless access points)• Mitel telephone system configuration and administration including MI reporting• Conference room support including Video conferencing and projection equipment• Patching both Ethernet and POE systems from switch to end point• Management of offsite media storage• Documenting user instructions, FAQs, build check lists and asset management

TUPE from Alfred McAlpine PLC by Carillion PLC following acquisition in 2007Continuation of role with Alfred McAlpine Business Services (see below)Second Line Support relating to various accounting applications, mainly the Causeway Project Accounting and Causeway Financial Accounting software. Tasks involve user account maintenance, creating correction entries, month end routines, backup and recovery, data fixes, identifying and reporting errors and bugs in the software to a 3rd party, server builds and installations, development and implementation of changes to the software. Software Upgrade, Functionality and Regression Testing following strict test plans and procedures. Consultant and Hands-on experience for various internal Projects.

(TUPE from Eastern Contracting in August 2001 following acquisition)Continuation of role with Eastern Contracting Ltd (see below)First Line Support which involved setting up new PC and laptops using Ghost imaging, installing hardware and software, setting up printers, changing telephone numbers and network patching. As part of the migration of Eastern Contracting equipment into the Alfred McAlpine organisation I assisted with the server upgrade and network migration from Novell to a Microsoft Server environment.

System administration of the project and financial accounting IT system Cognition Intellect, user account maintenance, server backups, logging calls to a 3rd party software house. I started with the company as a Sales Ledger clerk before moving to the Financial Accounts team, my duties included daily cash analysis reports for the Finance Director, banking Cheques, Cash and Credit Card payments and chasing debts that were owed, Systems administrator for the Secure Credit Checking software, Experian Link.