Jamie Hendrix Email and Phone Number

Counsels individuals and small groups in academic, social, and emotional problems. Provided specialized services that improve student functioning and work as a liaison to create strong connections between home and school. Advocated for students with special needs and English new language learners. Academic transcript accumulation review supported with program and schedule changes. Maintained student caseloads. Assisted in planning, preparing, organizing and training for scheduling and state testing.

Manages Real Estate business with concentration in direct sales of residential homes in urban and rural markets. Prepares and process all related legal contracts and communicate effectively with clients to prepare, educate, and guide them to their desired end-result. Skilled in personality profiling to utilize best practices in communication & negotiation. Fosters new and existing relationships with diverse clientele of selling and buying clients.

Developed goals with JVPs that drove market needs in key areas, such as financial impact, training, operations, initiative implementation, and culture. Evaluated operations of individual restaurants to ensure adherence to company standards. Conducted team conference calls as well as directional and biannual reviews, focusing on delivering goals, individual development planning, preparation, and strategizing. Provided feedback and reported on issues from field to home office, offering functional expertise/support for salaried Managers and field employees on existing company standards and deployment of company initiatives.• Balanced strategic and tactical efforts to improve financial results in areas that included kitchen/service labor and food waste, resulting in a combined savings of $70,000 in one period alone.• Managed and motivated Regional Trainers and salaried Managers through individual development plans throughout ten regions in southern U.S., increasing bench strength throughout regions.• Deployed new midyear assessments and expectations to Regional Trainers, including new success routines, schedules, prioritizations, and summaries.• Achieved goals of increasing Customer Experience Score to 77.3%, highest in company, and diverse representation above company average.• Developed career pathways and guides for Regional Training/Regional Training Manager positions, resulting in ten Regional Training Interns and two Regional Training Manager Interns working in programs.• Supported relocation opening of store in Houston, Texas through team-leading classroom, management directional, and operation support, resulting in average weekly sales increase from $40,000 to $85,000.

Evaluated operations of individual restaurants to ensure adherence to company standards. Conducted meetings to instruct management and hourly employees on new menu items, professionalism, customer experience, turnover, and implementation of new company training programs. Inspected kitchen and dining areas to ensure safety and sanitation compliance. Ensured training systems and standards in place at every restaurant in region. Trained four entry-level Service Technicians in all areas of position.• Developed and deployed new training program preparing Managers to lead employees as well as manage profits and customer experience. • Implemented regional Bar of the Quarter and Drink of the Week programs to increase bar cleanliness, product consistency, and liquor mix.• Drove launch of remote printing at 11 restaurants to reduce expenses and increase efficiency. • Coordinated training and management teams in rollout of company brand revitalization at three restaurants.• Onboarded two new Regional Trainers as part of personal development to Regional Training Manager.• Mentored four Regional Training Interns, resulting in promotion of two Regional Trainers.

Executed daily operations of entire restaurant. Trained and managed 80 employees, achieving significant improvements in productivity. Investigated and resolved food quality/service complaints. Established and maintained increased liquor percentage. Designed assessment worksheet for scoring prospective bartenders. Conceptualized and designed new host training program. Conducted group and one-on-one employee meetings. Supervised employees, scheduled work hours, and resolved employee conflicts.