Jamie Hill Email & Phone Number

Columbia, Tn, Us

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

Franklin, Tn, Us

- Led multiple teams of 6+ Engineers and multiple Designers supporting and upgrading 10+ products whiledelivering and implementing new key features; increased revenue by 30%.- Partnered with Marketing, Sales, Customer Success, UX and Data Analytics to improve targeting of in-appadvertisement for EveryDollar (iOS); increased CLV (Customer Lifetime Value) 25%.- Trained and onboarded new Associate Product Manager by conducting training sessions, job-shadowing andcoordinating projects to enhance employee knowledge, engagement, satisfaction and performance; successfully promoted to Associate within 3 months of new-hire date.- Partnered with Customer Success to integrate self-solution tools for customers into our digital products, resulting in a 20% reduction.- Continuously hosting and taking part in user interviews with my team of engineers and UX to find where customer problems intersect with business value and shifting our approaches to reflect those learnings.- Integrated Zendesk into the suite of products (9 in total) to provide self-solution tools for customer-relatedcomplaints, inquires, bug tracking and issue prioritization; reduced average resolution response time from 6 days to less than 2 hours, resulting $800K+ in savings.- Conducted weekly meetings with Senior-level stakeholders and Executives to create innovative strategies and implement marketing plans that drive awareness, engagement and product adoption.

Franklin, Tn, Us

- Prepared documentation, reports and logs to identify and manage sales metrics and provide financial coaching to SaaS clients, leveraging data analytics to identify areas of improvement and new revenue generating opportunities.- Monitored client renewals and reviewed all documentation and product performance in collaboration with Product Managers, conducting discovery calls on closed/lost accounts to offer further product insight and alternative options through Pendo.- Enhanced UX experience, product implementations and service transformations including sign up flow byconveying feedback from users and ticket submissions, increasing customer engagement rate 35% during tenure.- Established relationships with clients by anticipating needs and requirements and identifying best offerings,working in tandem with clients to cultivate and implement strategic processes, offering vital tools to promotesuccess.

- Demonstrated effective leadership to a church comprised of 400+ members, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.- Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in community outreach activities.- Directed social media and digital marketing strategy for Lake Milton Baptist Temple and initiatives to promote brand building, guest retention, and revenue-focused activities.- Managed all stages of website development for Lake Milton Baptist Temple clientele from initial design andarchitecture to deployment, and management of web content to increase traffic and drive new membershipregistration.

Marysville, Ohio, Us

- Managed various geographical territories (routes) throughout the season while overseeing, onboarding and training a staff of 5 team members, keeping department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.- Reviewed employee performance and delivered constructive feedback to improve performance.- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.- Addressed internal and customer-related issues each day and affected strategic resolutions.