- Developed and facilitated care services to meet the needs of the residents within the Assisted and Independent Living neighbourhoods ensuring that legislative guidelines and expectations are followed- Oversaw accurate scheduling, payroll, vacation, and sick days coverage for a team of 30 team members as well as posting, hiring, onboarding, and training of new team members - Forecasted labour and adjusted working hours according to resident assessments and their change of conditions- Established, fostered, and maintained a strong relationship with all 100 residents and their family members to communicate and update the resident’s care needs, assessments, and services- Possesses understanding of management within the Collective Bargaining Agreement for unionized employees in the workplace- Managed resident-focused performance of the Resident Care Partners (Care Aids) teams in the neighbourhoods to ensure resident care, monitoring, and appropriate interaction

- Lead individual & group recreational programs including instructing daily exercise classes, mental aerobics, social activities and bus outings for senior residents to promote well-being- Proposed and organized quarterly large themed community open house events such as April in Paris, Art Shows, Carnival Days, & Winter Wonderland by interacting with over 200 guests, managing decorations, connecting with vendors for entertainment, and budgeting- Managed volunteers interview process and orientation as well as training, on-boarding and monitoring volunteers to run community programs- Designed eye-catching daily event posters, activity boards, and monthly messengers for residents on multiple Microsoft Office platforms showing attention to detail

- Initiated daily sales and marketing inquires of suites and helps reach monthly occupancy and revenue targets- Utilized Salesforce to input and record client data - Booked tours and communicates the variety of amenities offered in the community to potential residents, showing rooms and explaining supportive services to suit their care needs - Assisted with new resident move-ins, creating welcome packages and gifts catered to the new resident's likes and preferences- Developed, implemented, and executed quarterly open-house marketing events to outreach prospective residents. Specifically: Wine & Paint Event, Amica Art Show Open House

- Coordinated, planned and executed 20+ UBC Sauder Alumni regional professional development and social events across Canada and internationally specifically in London, Calgary, San Francisco, New York- Assisted with operations, communications, and alumni relations related to the regions- Conducted a wide range of research tasks (venues, catering), external and internal vendor bookings, and project management- Assisted with strategy and execution on UBC Sauder alumni platforms including: - Creation of event registration pages (Audience View, Qualtrics, etc.) and post-event surveys - Alumni list pulling and profile updating on UBC Database - Event management (pull RSVP lists, coordinate ticket sales, etc.)- Significantly contributed to the planning and execution of 11 Sauder Affinity and Milestone Reunions and UBC Homecoming weekend - Collects and tracks of alumni points for metrics and reporting- Conducts weekly Alumni Engagement meetings, AV setup, creating meeting agendas and taking down meeting minutes

- Initiated various effective donation processing procedures using the Raiser’s Edge database to carry out more efficient methods in gift-in-kind tracking and processing; cash, cheque and credit card charges; and sending acknowledgement and tax receipt letters to donors- Managed daily office management including booking meeting rooms, ordering of office supplies, processing IT and housekeeping requests, preparing documents and recording meetings minutes- Oversaw inter-departmental communication including the composition of multiple office-wide emails, implementation and maintenance of the incoming and outgoing mail system, and arrangement of staff meetings- Reviewed and shortlisted all co-op candidates from UBC and SFU for the three upcoming co-op positions at the foundation. Additionally, evaluated over 110 applications on Indeed and Charity Village for a permanent replacement of the operations assistant position- Provided professional event support with the financial department at large signature fundraising events including the GLOW Gala, Sip & Savour, and the Illuminations business luncheon

- Coached students in learning, exploring, and explaining new concepts in English literatureand grammar- Ensured students are meeting their learning objectives by analyzing and evaluating theircompleted classwork and homework

- Provided smooth day-to-day operations through managing administrative, accounting, and census duties- Employed strong ability to multi-task through taking and transferring phone calls to managers, welcoming visitors, and responding to resident inquiries- Engaged in professional and friendly customer service as the front of house and representative of the company

- Organized the scheduling and booking of patients for six doctors and RMTs and maintained a smooth flow of patients from the waiting area to three consultation and treatment rooms- Provided excellent communication in both English and Chinese with patients in-person and by phone with appointment bookings and inquiries about treatments, rates, and hours of operations- Processed ICBC injury claims and MSP benefits while maintaining the confidentiality of patients

- Delivered excellent and professional communicative and friendly check-in services to 2,500customers in an extremely fast-paced environment- Maintained a smooth transition from providing directional services upon the arrival of theguests at the port, to the boarding of the cruise ship, and providing patient assistance withluggage pick-up upon de-bark of the guests.