Director of Implementation & Project Management utilizing personnel across multiple Countries. Software Development and support utilizing the IBM iSeries for our collection agency software RMEx. Supporting our clients in the United States and Canada. Managing all aspects of email and phone support. I am a trainer, both onsite and over the internet using WebEx. I have made, and produced, over 100 Camtasia web training videos. Maintain our website knowledge base, software help text, and various other documentation.Current IT administrative and security duties include: VPN and Firewalls using various Sonicwall products including the NSA2400, TZ170, and others in the Sonicwall PRO series. Maintaining connections in multiple countries. All software’s and servers listed below are ones I have trained on, installed, and maintained, as well as doing software support and software development for our software RMEx .Windows 8.1 ProWindows 8 Preview and RTM:Quantrax / RMEx related SoftwaresWindows Server 2012 Running:Hyper-VWindows Server 2008 running: FTP File ServerWeb ServerSharepoint ServerHyper-VQuantrax/RMEx Related softwares Windows Server 2003 running: MS Exchange 2012MS Exchange 2003Domain Server Active Director DNS ServerDHCP ServerRadius ServerFTP File ServerWeb ServerSoftdial Telephony ServerQuantrax/RMEx related SoftwaresNAS Servers RAIDed (Currently): BuffaloD-LinkWindows Profession 7 Desktop software Support and maintain all office PCs Windows 2000 running: Print serverFax ServerSoftware: Windows 8Windows 2011 – Presently testing. Windows Server 2008Windows Server 2003MS DOS and Windows 3.1 to all present versions of WindowsServ-U FTP ServerCamtasia Studio (Training videos)VMWare RecorderMS wordMS ExcelMS OutlookKayako Support Suite (Customer Support Ticketing System)Sharepoint ServerHyper-V ServerIBM Client AccessQuantrax and RMEx related software