Leading a team recognized as the highest-performing srum team at Zayo. Together, we deliver cutting-edge solutions that provide significant value to many organizations across the company. These solutions have enabled teams to streamline their processes, improve the quality of the products they deliver to customers, and meet or exceed their corporate performance targets. The design team was able to increase their throughput by a minimum of 20% quarter over quarter without increasing headcount.Create system and solution architectural designs, conduct proof of concepts, and mentor two cross-functional agile srum teams. As a result, the development organization is able to deliver high-value bleeding-edge solutions to their stakeholders.Work with product owners, developers, and stakeholders to navigate the complexities of Zayo data, processes, and systems to deliver solutions that were considered impossible.

Technical Product Manager and Product Owner for eBay's network and security engineering organization leading the initiative related development efforts as well as representing the organization during CTO level reviews. Primary contact for all internal customer escalations, worked with teams to identify process improvements and automation opportunities, as well as KPIs to measure success. Provided training and leadership during the organization’s Agile transformation. Created JIRA based dashboards which provided transparency for the organization’s workloads and capacity.Product Owner for an in-house developed network monitoring system. Worked with the engineering teams to define requirements for monitoring and alert lifecycle workflow. Guided the system architecture and cross-functional development teams as subject matter expert and customer representative. Fostered a collaborative environment and instilled a sense of ownership across the teams.Monitoring Architect who worked with engineering teams to develop the monitoring required to achieve the organization's availability goals. Developed a highly scalable metrics collection system using open source technologies as well as SNMP and SQL based tools used to collect device and business-related metrics.

Worked with the eBay engineering teams to redesign all existing NerveCenter based monitoring to align it with industry best practices for fault management. Developed tools used for the monitoring and management of critical platform assets.

Part of a three-member architect team which created the next generation OSS system. Areas of expertise were fault management disciplines and SNMP management best practices. Designed and developed an advanced multi-tiered Netcool system which included an Impact Cluster for event correlation and enrichment. Worked with vendors and engineering teams to define requirements for monitoring. Developed NerveCenter based monitoring as well as related Netcool changes required for event presentation. Developed integrations between Netcool/NerveCenter and third-party products.

Developed product roadmaps and guided the development of NerveCenter. Developed product related datasheets, web content, and whitepapers. Provided pre-sales support to the sales organization as well as consulting services for customer deployments. Upgraded the existing training curriculum and provided educational services.

Designed and deployed the infrastructure solutions required to keep PDSI, its remote offices, and employees on the leading edge of technology. Developed the policies, procedures, and monitoring solutions required to protect PDSI technology assets and data. Oversaw technical support for users, systems, and network infrastructure.

Designed and developed the curriculum for the LogMatrix NerveCenter product. These courses served as the official NerveCenter and Advanced NerveCenter certification courses. Also provided educational and professional services on a subcontract basis. Provided general IT consulting for laptops, servers, network infrastructures, and web hosting solutions for several customers including Project Development Services, ServerVault, and Remax.

Increased company revenue by 300% during first six months of employment and by an additional 100% each of the following two years. Created a national sales team responsible for selling professional and educational services as well as products such as IBM Tivoli Netcool, HP Openview, and LogMatrix NerveCenter. Recruited technical account managers and developed sales compensation packages. Managed a national $1.5 million educational services practice which delivered network management courses including the IBM Tivoli Netcool Suite of Products and LogMatrix NerveCenter. Oversaw the logistical support and scheduling of the training centers as well as instructors. Authored and taught an independent NerveCenter Certification course. Provided technical presentations of network management products, designed advanced OSS architectures and provided professional consultative services.

Technical resource for the North American sales organization. Provided support for large corporate account penetration and closure. Facilitated the flow of technical data between product teams and channel partners. Provide technical and sales training for internal and partner staffs. Co-author and instructor of a NerveCenter Certification course.

Product evangelist responsible for creating corporate level presentations for press tours, tradeshows, and seminars. Senior technical resource supporting the sales organization and senior management, provided product presentations to strategic customers and venture capitalists. Performed analysis of customer environments to determine product configurations. Developed training courses for sales teams and customers.

Primary software support focal point for all distributed message systems worldwide. Provided development, administration, installation, and training support. Technical resource for the marketing and sales organizations.

Managed a five-member team who supported 17 nationwide Data General systems. Responsible for the coordination of team tasking, scheduling, and customer requests.

Managed a program conducting intelligence analysis. Supervised development personnel and assisted in the development of the scientific analysis programs. Established operational policies and enforced system security.

Maintained OS, performed diagnostics, and aided with the troubleshooting of problems encountered by programmers and customers. Developed marketable products for Data General systems.

Supported the OS for several worldwide Data General systems. Established policies for OS optimization and security. Developed applications used for intelligence and data handling.