Jamie Joyce Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Currently working On-Site with Bloomberg-Polar LakesMonitoring, acknowledging, and responding to event notifications as appropriate.§ Routine checks, tasks, and preventative maintenance (Health checks, audits, backup management, systems management).§ Work within predefined SLA for event resolution.§ Proactively respond and resolve as many events as possible and escalate events to the applicable teams as required.

Greater Toronto Area, Canada

I was promoted to this position after 5 years of working as a Support Engineer. My main goal was to drive customer engagement and product usage through in-depth technical account reviews across a multitude of products.§ Resolving critical software issues, deployments, or other challenges that could impact customer satisfaction and retention. In this role:§ I worked closely with sales teams to support customer renewals, expand market share, drive revenue growth, and reduce… Show more I was promoted to this position after 5 years of working as a Support Engineer. My main goal was to drive customer engagement and product usage through in-depth technical account reviews across a multitude of products.§ Resolving critical software issues, deployments, or other challenges that could impact customer satisfaction and retention. In this role:§ I worked closely with sales teams to support customer renewals, expand market share, drive revenue growth, and reduce churn.§ I also contributed to the development and implementation of customer success strategies, using data and feedback to continuously improve the customer experience§ My ability to lead technical account reviews and resolve critical issues contributed to sales growth and improved customer satisfaction.§ Identify opportunities, position and sell professional services and training to customers if the need arises. Show less

Ifsc

Started in Kaseya on a Customer Support Internship, was made full time in July of 2018.Currently, specialize in troubleshooting Traverse Network Monitoring tool.• Achieved qualification in Kaseya VSA (Certificate Received). • Prioritizing, Diagnosing and Troubleshooting Customer Issues as well as documenting.• Working as a team alongside other Technicians to work through customer issues, as well as dealing one-to-one with customers to remotely troubleshoot. • Dealing with… Show more Started in Kaseya on a Customer Support Internship, was made full time in July of 2018.Currently, specialize in troubleshooting Traverse Network Monitoring tool.• Achieved qualification in Kaseya VSA (Certificate Received). • Prioritizing, Diagnosing and Troubleshooting Customer Issues as well as documenting.• Working as a team alongside other Technicians to work through customer issues, as well as dealing one-to-one with customers to remotely troubleshoot. • Dealing with high volumes of tickets in an incredibly fast-paced environment.• Specialized in troubleshooting Traverse (Network Monitoring Application developed by Kaseya), ID Agent, and Kaseya VSA.• Exposure to and skilled in the following Networking, Linux, SQL, Application Support, Windows Server, Cisco, Active Directory, Ticketing Systems (Zendesk, JIRA). Show less

Dublin Airport

Cleaning & Security Operative - Air-sideJobs Undertaken:• Cleaning of Aircraft's. This included but was not limited to: o Clean interior areas of the aircraft cabin including the removal of blankets, vacuuming aircraft carpetso wiping down of tables, walls, overhead bins, windows and remove trash from seat pocketso Replenish seat pockets with airline materials as per customer requirementso Clean lavatories; wash basins, surfaces, mirrors and replenish lavatory… Show more Cleaning & Security Operative - Air-sideJobs Undertaken:• Cleaning of Aircraft's. This included but was not limited to: o Clean interior areas of the aircraft cabin including the removal of blankets, vacuuming aircraft carpetso wiping down of tables, walls, overhead bins, windows and remove trash from seat pocketso Replenish seat pockets with airline materials as per customer requirementso Clean lavatories; wash basins, surfaces, mirrors and replenish lavatory supplieso Clean and sanitize aircraft galleys; mopping floors and wipe down of work surfaceso Arrange seat-belts on seats, placement of headrests, pillows and blankets as requiredo Clean exterior areas of the aircraft as required• Secure Clean and Search of American Airlines aircraft's. This included: o Provide security cleans/checks as required.o Ensure that security protocols are followed as per the training.o Securing of sections of the aircraft while it remained in Dublin Airport.o Searching and monitoring of other operatives which included Hand Wand, Body Search, Baggage Search and checking identifications whilst logging all persons in the vicinity of the aircraft• Stock Taking, Replenishing of stock. • Cleaning of offices and other areas that the company are contracted by.• Organizing and stocking of vans and trailers.• Report all equipment malfunctions to the appropriate supervisor/manager.• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements Show less

Bsc (Hons) In Computing, Computing

Specialisations in • Problem Solving • Networking and Mobile Technologies • Gaming and Multimedia Design • Software Systems • Internet.

Qqi Level 5, Computer Networking And Maintenence, Distinction

Computer Systems Hardware Networking Essentials Operating Systems Communications Work Experience Maths For Information Technology.

Leaving Cert, Leaving Cert