Jamie Keen Email & Phone Number

United Kingdom

United Kingdom & Nordics

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve managing overall profit and revenue growth, maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets.Focus on delivering account growth and client retention through introduction of new service lines

United Kingdom

Account management of named accounts across various sectors.P&L responsibilities Business development, new business, building commercial models for service lines, producing business cases, and supporting sales teams. Bid response including public sector framework accreditation People management of document advisors and On- boarding teams

Milton Keynes, Basingstoke, Uxbridge

To manage the operation of the Document Facilities Management site, including the full range of Xerox printing and finishing services. This includes the recruitment, development and management of a team of staff and the achievement of high levels of customer satisfaction. Contributing to the Regional and ultimately XBS business targets and plans. Full responsibility for the P & L and account growth/development.Previous UK role, with additional sales responsibilities Development of Kiln Farm production siteOperational responsibilities for Basingstoke DTC and C&W Kiln Farm including people management

Bangkok, Bangkok City, Thailand

Secondment Bangkok to reengineer XBS operations, and develop emerging business opportunities Working for Fuji-Xerox (reported into Singapore office)Job AccomplishmentsRedesigned Suanluang operation, introduced process management including fully documented process manuals.Working with Thai operations and contractorsWon Orange phone contract, (statement printing) mixture of onsite (equipment sales) and offsite

Milton Keynes, England, United Kingdom

To manage the operation of the Document Facilities Management site, including the full range of Xerox printing and finishing services. This includes the recruitment, development and management of a team of staff and the achievement of high levels of customer satisfaction. Contributing to the Regional and ultimately XBS business targets and plans. Full responsibility for the P & L and account growth/development.