Jamie Killick Email & Phone Number

Gloucester, United Kingdom

Main tasks:• Work with branches to ensure that stock is managed efficiently and cost effectively• Work with the sales team to maximise sales and achieve targets• Liaise with suppliers on core, non-core lines and promotional offers• Efficient purchasing of stock and non-core stock lines within the company’s timescale criteria• Receive stock correctly on to the computer system• Provide training support to other users of stock processing procedures• Ensure good rotation of stock, distribution of stock within the branch and of stock transfers toother branches• Report any stock shortages and address• Manage aged stock within branch and group• Provide support and guidance to the management team on stock holding figure• Management of PI checks and adjustments• Management of COC compliance in branchStock Control• Monitoring stock levels• Liaising with other stock controllers to ensure good distribution of stock throughout thecompany• Liaising with Stock & Purchasing regarding the pricing of new stock• Coordinate and schedule deliveries into the branch with suppliers• Coordinate with suppliers with product returns• Processing branch transfers• Processing delivery documentation in accordance with company guidelines• Liaise directly with suppliers to improve the ordering and receipt process• Produce a weekly negative stock report to investigate and amend stock figures as required.• Undertake daily stock checks as and when required to include aggregate checks weekly andamend stock as required• Control the branch consumable file• Review aged stock and implement plans to reduce the stock level

Oxford, United Kingdom

Among many duties including receiving and processing enquiries for our technicians to work against for their CAD drawings, it was my role to process technical production information for our factory floor team that would work against to produce bespoke roof trusses for our customers, in line with this I then progressed to scheduling all of the deliveries to sites across the south west, working directly with national home builders to make sure all deliveries ran smoothly and were on schedule as per their strict call offs. Using bespoke scheduling software and programmes to enter each and every slot onto our system. It was also my job to create the drivers’ schedules and log their previous deliveries also having to log reasons that our customers put deliveries back.

Swindon, United Kingdom

As Technical Administration it was my teams' job to handle customers and work with the engineers to cover a huge range of bases.We were responsible to handle all incoming and outgoing repairs for customers and retailers alike. We logged details utilising Excel to hold information detailing the repairs and also using spreadsheets to keep on top of the progress of repairs from start to finish.Also working as triage to customers for problem solving and fault finding then applying my knowledge of electronics to diagnose what would be required to resolve the issue.Also my role incorporated a Field Engineer position which saw me covering our catchment areas for appliance collection and also on-site repairs. Now it is my job to handle the spare parts research and buying which easily runs into 5 figures a month. liaising with multiple high end manafacturers and dealers to compile information and costs for putting together warranty and estimated repairs then going on to ordering. Within this role are many other facets including requesting and processing RMAs , exchanges, authorising costs with insurance companies and obtaining BoM and service manuals for obsolete or brand new top of the line audio visual equipment.Skills used and learned during this role:•Customer relations•Use of all telephony and office equipment•Fault finding and solving over the phone and on-site•Researching relevant information using manufacturers sites and our own system Servicebase•handling payments via cash and electronic paying methods include Pro-formas and BACS•Covering a repair area of over 800 square miles.•Learning how to economically alot travel time whilst sticking to a deadline.

Nationwide

Although still covering the Quality Finishing Surveyors administration I was also sent out as Tenant Liaison after the sale of the new build properties to address any issues that they were experiencing, which me and my department took steps to resolve as quickly and economically as possible. This job included taking reports of any build/quality issues and using my gained knowledge of tenant legal processing to assess whether or not the fault was with the company or with the end user, then carrying through until the issue was resolved, using different methods depending on who the fault lay with.Skills used and learned during this job:•Working under pressure•Working to tight deadlines and schedules•Dealing with tenants and applying economical problem solving•Customer service•Dealing with multiple customers issues and complaints.•Building my knowledge of Tenancy Legal processes and laws•Working in a team

Essex/Hertford

In this role I worked under my father who had the finishing surveying contract under TaylorWimpey. My role was mainly Administration linked directly to the on-site surveyors. On occasionI attended the surveys which in essence were to compile information on the quality of the finish and addressing repairs or changes that needed to be applied to very strict deadlines, making sure they were complete before the sale of the property, this job role was county wide which meant travelling to sites all over Essex. Also phasing in new ideas and changes to the entire company over time to improve overall quality.Administration duties included me helping to log and process the information submitted by the on-site surveyors and carrying that through to completion, and pricing the jobs based on information provided.After 2 years and 3 months I was appointed as Tenant Liaison Officer.Skills used and learned during this job:•Pleasant Telephone Manner•How to handle multiple high cost contracts•Working to a very strict deadline•Site health and safety•Customer and B2B communications•High attention to detail•How to compile detailed reports of necessary repairs and changes which I then applied the relevant contractors to.•Use of Word and Excel•How to work with information from multiple companies from sites all over the county.