Jamie Kiser Email & Phone Number

Holly Springs, Nc, Us

King Of Prussia, Pa, Us

New York, Ny, Us

San Mateo, California, Us

San Mateo, California, Us

San Mateo, California, Us

Falls Church, Va, Us

Bellevue, Wa, Us

Responsible for three separate P&Ls totaling ~ $80M and leading a 170-person organization.Oversaw all aspects of federal public sector customers offerings and setting strategy, including product roadmap, strategy, and services while factoring approach to selling and partnerships (reseller and implementation). Also responsible for establishing the necessary governance and prioritizing markets based on opportunity, product readiness, and local sales input. • Operationalized business model to achieve 100% logo retention• Established programs to ensure sales, delivery and support execution in regions, resulting in 115% of annual target• Identified and resolved key feature product gaps blocking large deals, resulting in $10M revenue expansion in first year.

Bellevue, Wa, Us

Led organizational planning, operational efficiency, service delivery partners, learning services, and customer satisfaction for multiple business units. • Responsible for 270-person Global Services organization -- achieved 30% YoY growth• Developed product requirements and partnered with tech organization to prioritize key product investments in order to secure largest deals – including $70M deal in the US and $5M in the US• Implemented programs that moved CES (customer effort scores) from mid 60% to almost 80%• Redesigned Service Partners program resulting in a 15% increase in partner-led projects across the Services organization• Recognized as ‘Catalyst’ in SAP’s Excellence Program for continuously exceeding goals in executive management

Bellevue, Wa, Us

Bellevue, Wa, Us

• Developed product strategy for $45M product line• Implemented product improvements resulting in 30 point increase in NPS and 10% reduction of support escalations • Led strategic customer communications relative to product changes and roadmap planning; Served as point of contact for customer escalation

Bellevue, Wa, Us

Led sales team, contracting and proposal teams, recorded all time high NPS, achieved sales targets and reduced expenses to improve margins. Notable achievements include:• Oversaw business development and partnership transformation on how Concur approached customers, while concurrently leading 20-25 customer implementations (each of $1M+).• Drove all aspects of marquee projects, including a combined 15+ custom software product enhancements and over $5M in revenue• Created new implementation methodology for key segments which resulted in fewer escalations, faster time to value, and reduced customer effort by 20% • Developed new R&D processes for prioritizing most critical features that would drive greatest revenue value from customer implementations

Round Rock, Texas, Us

Program Manager for the Dell team supporting the GSA's Office of Travel and Transportation.

Round Rock, Texas, Us

• Responsible for a $15M P&L and leading a business development and customer relationship management team • Served as Program Manager for the GSA, responsible for supporting its $1.4B acquisition of travel and expense software, including overseeing and supporting its Independent Verification and Validation (IV&V)

Falls Church, Va, Us

Led team of engineers with focus on implementing SDLC methodologies for iterative release cycles to reduce defects and improve customer satisfaction. • Responsibilities included release management, process improvement, and overseeing new development and sustainment work. Managed master development schedule and incorporated requirements, testing, CM and operations activities into an integrated master schedule (IMS)• Led a 19-month, major redesign of GovTrip – increasing customer satisfaction by 20.7% while also reducing help call volume by 30%.• Rewrote logic and workflow for end to end application improving CSAT (customer satisfaction) Oversaw implementation of the USDA, supervised six implementation teams assigned to various departments with focus on BPRs, presentations, training, and deployment.

Bachelor Of Science - Business Administration, Marketing

General Studies