Jamie-Lee Bradock Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Led a high-performing leadership team of 7 with 145 indirect reports.- Monitored employee performance using real-time data and reports. - Increased team performance by establishing objectives and conducting regular performance reviews. - Maximized employee performance with hands-on training and close mentoring.

- Led a TIER 2 tech support team of 15 in a WFH environment. - Spearheaded projects that greatly improved operations and customers' experience throughout the business. - Worked with key stakeholders across multiple teams to ensure projects were moving along in a timely manner. - Created & implemented a process nationally that safeguarded our customers from prolonged phishing attacks which reduced contacts to support and repeat customer callbacks.

- Led a high-performing national WFH team of 15 agents in retaining revenue through a the online chat platform LiveEngage. - Led a project to improve our customer escalation workflow. - Worked with key stakeholders in various departments to create a workflow that assisted in redirecting escalated customers to the department required for a resolution to avoid further customer pain. - Developed a learning plan for all agents across departments to assist in handling escalated enquiries, our escalation ratio was reduced by 32% in 3 months

Vancouver, British Columbia, Canada

- Led a high-performing local team of 10 – 15 agents that assisted in taking inbound sales calls. - My team was top of the sales board nationally for four months straight before moving on to my next role. - Assisted in creating a support team that focused on backend issues to prevent loss of sales, leading to our loss of sales being reduced by 5%.

Vancouver, Canada Area

Supported the local SMB Sales team and leaders in event planning and execution, as well as office management support for day-to-day admin tasks. These events include but are not limited to incentives, team events and client events.

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Vancouver, British Columbia, Canada

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Managing the store. Meeting budgets and KPIs whilst managing and training staff.

Adelaide, South Australia, Australia

Whyalla, South Australia, Australia

Year 12

Education record