Dr. Jane Huffman Wildlife Genetics Institute

UC San Diego Moores Cancer Center Blood & Marrow Transplant Mastered EPIC • Coordinated departments web calendar, academic reviews and assigned special projects • Required to have independent judgment, strong organizational skills, and the ability to be flexible as demands and priorities changed• Liaison with department business office and other on and off-campus organizations in matters that concerned travel, pay authorizations, shipping, high and low value purchase orders, reimbursements ,audiovisual equipment, catering • Answered calls involving customer service, registration, appointment scheduling and insurance verification• Independently composed correspondence for departments' physicians and answered inquiries regarding highly sensitive matters

Emergency Room Representative & Triage Registration • Answered incoming telephone calls, instructed, directed and scheduled patients • Served as a liaison between patient and clinical medical providers and/or other support staff• Demonstrated proficiency in required electronic registration systems • Performed insurance verification with patients for various services and verified insurance eligibility • Recorded patient symptoms and checked them in as they arrive in a timely matter

Infection Prevention Data/Study Analysis Hand Hygiene & Isolation Precaution Analysis• Data Analysis for Hand Hygiene Compliance • Applied hospital policies/standards for staff within clinical departments• Conducted research for organization on hand hygiene, gathering observations and statistics to analyze compliance variables & isolation precautions• Presented research findings and offered solutions to improve hand hygiene compliance within hospital• Performed administrative and secretarial assignments as assigned• Created Infection Prevention Educational PowerPoints & bulletin boards

• ‘4 Diamond’ guest service • Worked closely with the marketing department for promoting the WET ULTRA Club• Trained proper guest service process to new employees and ensured continued compliance• Recorded end of day sales and tallied inventory stock

• Established team leader position and initiated communication & teamwork • Trained new employees on proper sanitation and guest services procedures• Ensured customer satisfaction in a fast paced environment