Jamie-Leigh Johnstone Email and Phone Number

As a seasoned Retail Manager reporting to the Regional & Operations Manager, I've successfully overseen the daily operations of a thriving retail store. My primary focus is on maximizing sales and elevating customer service by leading and motivating a high-performing sales team. Key strengths include:Sales Leadership: Strategically driving sales targets by inspiring and coaching the team, consistently exceeding budgets and enhancing guest experiences.Employee Development: Proven track record in recruitment, selection, and training, fostering a positive and constructive work environment. Implemented effective performance management, including probationary reviews, yearly appraisals, and disciplinary actions.Operational Excellence: Expertise in overall store operations, merchandising, administration, and budget management. Ensured compliance with safety standards and played a key role in investigations related to the Harassment Policy.Flexibility and Adaptability: Thrived in a dynamic work environment with an irregular and flexible workweek, demonstrating the ability to stand for extended periods, use ladders, and handle physically demanding tasks.

As a seasoned Operations Manager at Mark's, I brought a proven track record of successfully building and managing daily plans for a high-volume department and store, achieving a remarkable $6M in sales. Key highlights of my role included:Strategic Planning: Demonstrated ability to create and manage daily plans, contributing to the significant success of a $6M volume department and store.Team Leadership: Led a team of 15, ensuring the delivery of service model standards to each customer. Provided effective leadership to the Mark's Commercial Business function, overseeing order entry and management while coaching the team for accurate and timely ordering and delivery.Inventory Management: Supported the customer experience by facilitating the timely processing and movement of inventory to the sales floor, enhancing overall operational efficiency.Compliance: Ensured strict adherence to corporate policies and procedures, including Loss Prevention, Cash and Audit, and OH&S. Assumed responsibility for the operations of a $6M volume store, ensuring compliance in the absence of the Store Manager.Communication and Leadership: Communicated clearly and concisely to the team, leading effective Shift Starter meetings and coaching sessions. Upheld Mark’s performance management expectations through regular feedback and coaching, implementing progressive discipline where necessary.My dedication to operational excellence, strategic planning, and team leadership consistently contributed to the success of Mark's during my tenure.

In my role as Department Sales Manager from 2019 to 2020, I played a pivotal role in delivering exceptional customer service and leading a team to ensure the overall upkeep of the store. Key highlights of my contributions include:Customer Service Excellence: Consistently delivered exceptional customer service, fostering positive interactions and ensuring a memorable shopping experience.Team Leadership and Store Maintenance: Led the team in maintaining general store upkeep, encompassing restocking, seasonal changeovers, inventory management, pricing, and signage updates, all executed in a timely manner.Financial Transactions: Successfully handled cash and credit transactions, demonstrating strong financial acumen and attention to detail.Communication Skills: Leveraged strong communication and interpersonal skills to effectively liaise with team members and contribute to a positive work environment.Goal Achievement: Collaborated with the team to meet store goals for Jumpstart donations and Triangle MasterCard sign-ups, showcasing a commitment to achieving targets.Merchandising Expertise: Ensured that departments were meticulously merchandised according to Mark’s provided plan-o-grams, contributing to a visually appealing and organized store layout.Technology Proficiency: Utilized various computer programs, including Workplace by Meta, Dayforce HCH Cloud, Microsoft Office Suite, and Windows 10, showcasing adaptability to technological tools.Loss Prevention: Ensured strict adherence to all Loss Prevention policies, following guidelines and protocols to safeguard the store's assets.In my capacity as Department Sales Manager, I demonstrated high energy, enthusiasm, and a drive to succeed, reporting directly to the Assistant Manager. Connect with me for insights into customer-centric retail strategies, effective team leadership, and achieving operational excellence.

In my role as Warehouse Manager at Mark's from 2018 to 2019, I led and optimized shipping operations, ensuring high-quality products and customer satisfaction. Key achievements and responsibilities include:Operational Efficiency: Managed staff activities to optimize shipping operations, emphasizing efficiency, product quality, and overall customer satisfaction.Inventory Tracking: Tracked returns, credits/billings, losses, and defective items, using a Zebra TC56 Android Mobile Touch Computer for efficient receiving and inventory processes.BOPIS Management: Received, tracked, and maintained Bought Online Pickup In-Store (BOPIS) packages, ensuring a seamless customer experience.Warehouse Organization: Implemented effective organization strategies for overstock rooms and the warehouse, ensuring a streamlined and efficient workspace.Timely Product Placement: Ensured products made their way to the sales floor in an organized and timely manner, contributing to a positive customer shopping experience.Merchandising Expertise: Merchandised accessories such as socks, underwear, belts, safety accessories, etc., contributing to the visual appeal of the store.Promotional Setup: Executed the setup of promotional signage for advertised flyers and events, enhancing visibility and driving sales.Inventory Management Systems: Utilized computer programs including Microsoft Word, Excel, Workplace, and PDTs for effective inventory management and operational oversight.Loss Prevention Involvement: Actively participated in Corporate High Shrink and Loss Prevention conference calls, contributing insights and strategies to mitigate inventory-related challenges.

• During my tenure as a Sales Associate at Mark's from 2016 to 2018, I consistently demonstrated a commitment to providing an exceptional customer experience and building lasting relationships. Key highlights of my role include:Continuous Learning: Successfully completed all company-provided training, showcasing a dedication to personal and professional development.Financial Transactions: Handled cash and credit transactions with precision and attention to detail, contributing to smooth and efficient store operations.Customer Relationship Building: Demonstrated a proven ability to develop strong relationships with customers, fostering a positive and welcoming shopping environment.Initiative and Judgment: Recognized as a self-starter, using good judgment in various situations to ensure optimal customer service and satisfaction.Customer Experience: Strived to provide a simplified customer experience, contributing to the building and maintenance of customer loyalty.Effective Issue Resolution: Resolved customer issues effectively at the store level, ensuring timely and positive resolutions to enhance customer satisfaction.Product Knowledge: Kept current on product knowledge and service updates, delivering informed and helpful assistance to customers.Visual Merchandising: Contributed to the visual appeal of the store by adhering to company standards through product presentation, replenishment, store housekeeping, maintenance, and creative visual displays.Loss Prevention Adherence: Adhered to all Loss Prevention policies as per guidelines and policies, contributing to the overall security and integrity of the store.

n my role as Warehouse Manager at Go Auto (Peace River Ford) from 2014 to 2016, I played a pivotal role in ensuring the efficient and accurate flow of inventory in and out of the store. Key responsibilities and achievements include:Inventory Efficiency: Ensured the efficient and accurate receipt and shipment of inventory, maintaining a high level of accuracy and efficiency.Adaptability: Demonstrated high organizational skills to adapt to a constantly changing workload, contributing to the smooth operation of warehouse activities.Hands-On Approach: Actively participated in the loading and unloading of delivery trucks, showcasing a hands-on approach to warehouse operations.Backroom Management: Managed the backroom effectively, organizing, prioritizing, and openly communicating with team members to ensure a seamless flow of products.Communication Skills: Clearly and efficiently communicated stock errors and discrepancies with team members, fostering transparency and effective problem resolution.Inventory Control: Conducted inventory cycle counts and ensured the accurate transfer of stock between dealership locations, contributing to precise inventory control.Collaboration: Worked closely with the Parts and Service Departments, fostering collaboration and ensuring alignment in inventory management practices.My experience as a Warehouse Manager reflects my dedication to maintaining high standards of accuracy and efficiency in inventory management.

During my tenure as a Parts Advisor at Agriterra Equipment, I took on a key role in providing expert advice and technical solutions to clients in the agriculture equipment industry. Notable aspects of my responsibilities include:Client Advisory Role: Acted as a trusted advisor to clients, educating them on the parts they needed and recommending related components for a wide range of agricultural equipment brands, including Massey Ferguson, Fendt, Rogator, Cub Cadet, Caterpillar agriculture products, and more.Parts Sourcing: Managed and sourced parts from various categories, including electrical, hydraulics, engines, transmissions, and more, demonstrating proficiency in technical requirements.Front and Back Counter Operations: Adapted to business traffic flow, working both the front and back counters as necessary to ensure a seamless customer experience.Customer Communication: Responded to customer inquiries promptly, whether over the phone or through email, maintaining a record of quotes accessible by team members.Inventory Management: Conducted inventory counts as needed, contributing to accurate and organized stock levels.Technical Aptitude: Demonstrated a strong aptitude for understanding technical requirements from clients and providing effective solutions.Parts Sourcing Proficiency: Proficiently sourced parts for a wide range of equipment and applications, utilizing various computer skills and online platforms.My experience as a Parts Advisor showcases my commitment to delivering customer-centric service, technical expertise, and efficient parts management