Helping customers resolving their pension queries and personal information.Taking inbound and outbound calls to policy holders, financial advisors and Solicitors to maintain a positive customer experience.Helping with team projects to improve the outcome of day-to-day objectives including meeting daily targets.Using my knowledge and customer service skills to help improvements within the organisation.Training others on how to correctly use Microsoft applications and HP black box letters.Data cleansing e.g. payments data, pension contributions, personal information etc.Helping resolving customers pension fund issues arising from the Ukraine/Russian war.I have experienced and expanded my knowledge in personal pension funds and how they are invested into other companies.

Managed team, stock & equipment in the delivery room and relative paper work.Resolving customer queries on shopfloor and stock replenishment.Ensuring security related health and safety procedures during COVID.

Delivering Hermes parcels around Hertfordshire, meeting delivery deadline timings, face to face communication with customers, using HTC handheld device to scan and sign off parcels, loading and unloading packages from the warehouse.

I worked for the Ocado dispatch team . This involved pick and packing and loading into vans. This involved team work and encouragement.

Responsibilities included:Dealing with client and retailer complaints and queries managed via a help desk system. Ensuring that all calls and emails were completely resolved with a 24 hour SLA (Service Level Agreement).SLA with a high level of customer service whilst also updating any necessary databases accordingly. This also involved handling confidential and fraudulent matters discretely and professionally.I built effective relationships with both internal and external clients alike, adapting communications as appropriate.Investigating and logging relevant information on the Queries and Concerns database accurately and professionally and, where possible, providing stores with training and advice to prevent further situations occurring. Alerting management to any serious complaints that needed to be looked into more thoroughly.

ResponsibilitiesAdvising and serving customers in person and by phone, handling their queries & explaining the suit hire process.Diligent with documentation for the hire business to ensure customers' orders were placed correctly and received ahead of time. Phone calls and emails with customers to let them know their orders had been received and is available for collection.Locating stock for specific customer requirements from other shops. Advising the customer that they can either collect from the other shop or the item can be sent for them to collect from the shop.Sales and handling of payments i.e. cash, WorldPay PDQ payment machine, etc.Training new starters within the different departments within the shop.Twice a week completion of stock control process and organising orders for replacement stock.

Responsibilities:PowerPoint preparation and presentations to local schools and companies promoting the business and explaining the benefits the activities have with building confidence, motivation and teamwork.Set up obstacle courses and setting of goals for event attendees.Set up of the store on the site for merchandise to be purchased.Used Microsoft Outlook to set appointments and Excel for stock keeping and sales.

ResponsibilitiesAdvising and serving customers in person.Sales and handling of payment i.e. cash, WorldPay PDQ payment machine, etc.Serving customers who ordered online with the 'Click and Collect' service