Jamie Lowery Email & Phone Number

New York, United States

Littleton, Colorado, United States

• Oversee day-to-day operations, customer support, service and onboarding for DACdb, LLC; a SaaS membership management system used by Rotary International members, clubs and districts across the globe.• Lead, manage, motivate and mentor a geographically diverse remote customer service team.• Advise and support customer service team members in day-to-day operations and responsibilities to achieve positive customer experiences and meet KPIs.• Primary escalation point for difficult… Show more • Oversee day-to-day operations, customer support, service and onboarding for DACdb, LLC; a SaaS membership management system used by Rotary International members, clubs and districts across the globe.• Lead, manage, motivate and mentor a geographically diverse remote customer service team.• Advise and support customer service team members in day-to-day operations and responsibilities to achieve positive customer experiences and meet KPIs.• Primary escalation point for difficult customer issues and challenging technical questions and problems - esp. those requiring coding and/or SQL knowledge.• Hire and train new team members.• Respond to customer inquiries, triage support tickets, and troubleshoot user issues including bug fixes.• Systems administrator for all company servers (Windows Server 2008-2016 VPS machines).• Maintain and troubleshoot hardware and software for servers and workstations.• Oversee the purchasing and configuration of all hardware and software.• Develop, document, implement company policies and processes.• Partner with Product Marketing, Sales, Support and Engineering to support new business initiatives, operational improvements, product innovation, and to enhance the user experience.• Work directly with customers and SMEs to define requirements for enhancements, new features and improvements in customer experiences.• Analyze customer data and monitor competitor/market trends to deliver actionable insights that inform and shape DACdb's business decisions.• Create both internal and customer-facing training documentation, articles, videos.• Manage project planning, schedules, priorities and costs across multiple initiatives.• Assist in the development and testing of DACdb including both front-, middle- and back-end coding and internal ticket/bug tracking system.• Define and implement pricing strategy for all customer tiers.• Manage relationships with external vendors. Show less

Budapest, Hungary / Littleton, Co Usa

Primary ColdFusion developer for a SaaS membership database used by thousands of Rotary International clubs and districts.

Denver

Perform system and network engineering, management, maintenance, and documentation for 80+ workstations and servers on a Windows network.

Bachelor Of Arts (Ba), French

Education record

Boot Camp For Testers

Education record