Jamie L. Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

• Engineering process and reliability improvements across IT Systems• Support and manage monitoring and logging infrastructure• Build and maintain Atlassian Datacenter infrastructure

San Francisco, Ca, Us

• Deploy and manage services using Terraform, Chef, and AWS.• Define and automate process to improve system reliability• Monitor service health across IT infrastructure (Including network and systems)

San Francisco, California, Us

• WLAN configuration and maintenance• Maintain Casper JSS and Policies• Automate client configurations with software packages and scripts• Monitoring with tools such as Sensu, Observium, Datadog, and Pagerduty• Configuration management with Puppet• Helpdesk escalations

•Manage IT Helpdesk•Manage Google Apps Enterprise•Provision and deprovision accounts•Image and deploy all devices and MacBooks to new hires•Design and maintenance of corporate AV requirements•Deploy and manage all company mobile devices (MacBooks, iPhones, and iPads)•Manage ongoing IT projects•Maintain inventory of software and hardware

Shibuya-Ku, Tokyo, Jp

• Support IT systems including software and hardware distribution to our internal customers globally• Manage imaging, inventory, and package distribution through JAMF Casper Suite• Support Google Apps for enterprise • Respond to help desk tickets in a predominately Mac-platform environment, while maintaining service commitments to our internal customers

Cupertino, California, Us

•Triaged computer malfunctions, taking face-to-face customer appointments every 10 minutes•Mentored sales specialists in service techniques and customer service best-practices •Facilitated in-store training on mobile device troubleshooting and repairs

Cupertino, California, Us

•Triaged mobile device malfunctions at the Genius Bar, taking an appointment every 10 minutes•Taught customers how to use their Apple products including mobile devices, Macs, and internet services

Cupertino, California, Us

•Performed one-on-one training sessions with customers on topics ranging from iLife to Apple Pro Apps •Taught in store workshops on topics ranging from "Getting Started on Your Mac" to "Advanced Photo Editing in Aperture"

Cupertino, California, Us

• Educated customers on the features and benefits of various Apple products, so that they could get the most out of their purchase• Maintained sales goals in a fast-paced and high traffic retail setting