Jamie Maher Email & Phone Number

Woburn, Massachusetts, United States

As a Solutions Architect, my primary responsibility will be to sell and architect industry-leading compute, storage, virtualization and cloud solutions from Presidio's primary vendors, including Dell/EMC, Pure, Cisco, VMware, Nutanix, AWS and Azure. I will be responsible for leading pre-sales activities, including proposal development, proof-of-concept construction, demonstrations, roadmaps and architecture design sessions. I will also author statements of work around the professional services we provide in the datacenter business.

Senior Solutions Architect, Global Alliances: 2021 - 09/2023• Cultivated meaningful relationships with key partners across all organizational levels to facilitate the design of customer-focused solutions.• Presented solution designs and their value proposition to partners, prospects, and senior-level leaders.• Collaborated with the partner team, account team, and colleagues to develop, update and consistently communicate an account technology plan inclusive of collaborative offerings, future-state architectures, tactical initiatives, milestones, and technology solutions aligned with business drivers.• Conducted research on technology trends, industry dynamics, and market data, offering customers thought leadership on the value of proposed solutions.• Assumed a role of technical leadership for partners, customers, and staff, while also preparing and mentoring new team members for customer interactions.

Massachusetts

Senior Systems Engineer, Presales and Systems Engineering: 2013 - 2021● Built and maintained relationships with key customers’ decision makers and influencers, from C-level to enterprise architects, application development teams and senior management in operations and engineering.● Presented the design and value of proposed solution and business case to customers, partners, and management.● Collaborated with account teams, clients, and peers to create, maintain, and regularly communicate customer documentation such as a technical profile.● Researched and communicated technology, industry and market trends, and provided thought leadership to position the value of proposed solutions. ● Maintained technical acumen and professional certifications in IT fundamentals.

Franklin, Massachusetts

Technology Consultant, Inside Sales and Global Solutions: 2010 - 2013● Developed and nurtured relationships with account teams, partners, and customers to further our sales objectives. ● Utilized technical expertise and guidance, and established credibility with both customers and our sales teams. ● Assessed the technical content of configurations and solutions crafted by partners and colleagues, ensuring their quality. ● Delivered engaging presentations and product demonstrations to both technical staff and senior management, effectively communicating our solutions.● Leveraged knowledge of competitive technologies to address and dispel customer concerns and objections.

Hopkinton, Massachusetts

Manager, IT Global Client Services: 2007 - 2010● Directly oversaw the daily operations of a team of 12 customer-facing Data, Voice, and Lab technicians. ● Drove HR activities, including hiring, onboarding, employee development and terminations, as well as handled organizational changes and realignments to meet business and economic requirements. ● Managed IT budgets, successfully by reducing annual operational overtime costs through process streamlining. ● Played a key role in vendor and contract management, assisting in the reduction of annual hardware support contracts by analyzing services procured versus services rendered. ● Oversaw the inventory of organizational assets and resources while preparing performance appraisals, staff rankings, and various documentation for senior management.

Westborough, Massachusetts

Senior Application Administrator, IT Application Control Group: 2005 - 2007● Performed a leadership role in infrastructure lifecycle management projects, such as a storage tier assessment and evaluation of archive retention strategies. ● Reclaimed petabytes of storage and a five-year cost savings of approximately $42M, along with additional savings from improved data center efficiency, lifecycle management and the elimination of licensing fees. ● Additionally, managed the Powerlink Knowledge Management infrastructure, serving over 500,000 clients worldwide, overseeing server availability, performance, security, and monitoring across multiple platforms (Intel/Solaris/Unix/Linux/Windows). ● Provided 24x7x365 mission-critical support for physical and virtual data center servers running various operating systems, applications, databases, and storage products. Also supported DR, staging, test / dev and beta applications.● Managed the application change control process. Provided solutions to team members for troubleshooting issues related to operating systems, applications, storage technologies, system performance, and hardware.

Westborough, Massachusetts

Senior Systems Administrator, IT Messaging and Collaboration Team: 2000 - 2005● Performed design, build and run of EMC’s complex messaging infrastructure.● Deployed IT solutions such as SAN storage, BCVs, SRDF, offline backups and email archiving to ensure a scalable, recoverable, high availability infrastructure.● Implemented products to manage and monitor the messaging environment.● Acted as liaison to the Executive, HR, and Legal teams in support of inquiries.● Provided level 3 senior technical support for peers and customers during data unavailability and data loss events.

Framingham, Massachusetts

Principal Systems Administrator:● Managed the operation of the Windows Active Directory/Exchange schema.● Designed the architecture of the next-gen multi-site messaging environment.● Ensured proper supportability and data recoverability of the worldwide system.● Utilized tools to provide optimal performance and maximum availability.● Assisted network engineers in project management of LAN/WAN technologies.

Canton, Massachusetts

Microsoft BackOffice Group Lead:● Oversaw the supervision of support representatives and their caseloads. ● Enhanced team skill sets to establish successful career paths and direction.● Provided customers with third-level support on Microsoft BackOffice products.● Delivered technical training on BackOffice, Exchange server and Windows.● Maintained a regular meeting cadence with management to report on KPI’s.

Canton, Massachusetts

● Responsible for the management, organization, and delivery of training classes.● Develop and present technical training in MS BackOffice products to support personnel. ● Deliver classes on communication and presentation skills to senior engineers and management.

Masters Degree, Information Technology Management

Awarded Magna Cum Laude.

Bachelor, Computer Science

Awarded Cum Laude.

Associate, Computer Programming