Responsible for continuously developing and supervising all area personnel, monitoring and coordinating all area production activities, staffing and overtime needs, addressing personnel issues and taking an active role in training to develop all area personnel.Knowledgeable in company policies and promote safety on a daily basis. Display vast knowledge in continuous improvement and hold the floor associates accountable for their actions. Complete customer projects and assists with high level management projects.Skilled in organizing a smooth flow of people and material daily.Partner with customer for opportunities to improve process and improve service. Meet deadlines for projects and complete special request from customer. Spearheaded the implementation of SOP’s for the entire H&M account.Standardized reports to run on a daily basis.Managed to keep a better inventory accuracy in which helped pick percentage increase and bring team closer to a one shift operation.

Main Westinghouse television distribution centerSale to distributors like Walmart, target, Kmart, Costco, Best buySell new and refurbished television brands like Westinghouse, Aria, Hisense, Polaroid, Vizio and moreResponsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.Trace orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.Perform clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office.Maintain current and accurate procedure book which details the processing requirements for each account; prepare any report concerning customer services activities and performs other customer service and company related duties as necessary.Work with management regarding product routing for customers Other duties as required and assignedUpdate Inventory reports and check for product availabilityGenerate all related paperwork and necessary information required for customer work orders,check all orders for special requests, and posts inventory records Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary.Email customer's pallet information for goods purchased and if requested provide pictures of goods.Revise all pallets making sure order is complete before pickup. Walk out to greet trucker and gather all needed information for secure shipment.Manage R.A's for company verifying returned goods were received as stated and are not out of warranty for credit or exchange.Update account summaries for clients and update any price changes if needed.

Central support person for the sales team and directly responsible for the timely, accurate andcompliant fulfillment of customer orders.Help in everyday general office tasks and handle projects and duties outside of job description.Assist sales operations in all aspects of account management and order fulfillmentMaintain inventory count accuracy and prepare list for inventory warehouse transferVendor compliance and order processing – mange workflow and meet deadlines, spoke directly withcustomers and their sales representative team.Review all new accounts and created checklist along with SOPs for each account acquired.Route shipments and confirm orders in timely manner through customer portal for all accounts in whichapplies. Including, Creating all labels (Carton labels, Pallet Labels, Shipping Carton labels) and shippingdocuments (B.O.L when not provided to us) for both freight and Drop Ship shipmentsIf accounts are FOB Origin prepaid freight or FOB Destination collect freight, I gather quotes from freightcarriers to compare pricing and booked carrier for transportation of goodsWorked closely with Receiving department to insure all product was received correctly.Make sure containers left for unloading are picked up the same day to avoid additional charges and/or prevent additional shipments to be fulfilled

Generate new business to company by going out to speak to people advertising the rates and marketing.Have the responsibility to manage an office with 7 agents in which I help with any questions or training needed and provide them with their weekly work schedules.File all confidential documents of customers and keep office up to date by making business reports with all transactions done daily after a simple overview/underwriting for agents to make any corrections if needed before report is taken to main office.Keep work area and work site clean and ready for agents and clients to feel comfortable with agency.Answer phone calls in a courtesy way by greeting customers and setting up appointments, as well as make courtesy calls to clients offering all agency services and answering any questions in regards to service or current policies.Collect money from agents daily and make office deposits.Manage customer service online chat room by taking payments, giving quotes and/or answering any questions or concerns.Verify that all locations were open on time for customers convenience.Verified sales and companies daily collected premium making sure all locations met there required goals.

Generate new business for company by going out to speak to people advertising the rates and marketing daily.Keep work area and work site clean and well stationed doing filling for every policy sold daily.Answered phones in a courtesy way by greeting customers and setting up appointments.Took payments for customers and processed any approved endorsements.Worked handling private information in a confidential manner and handling money making office deposits for daily collected payments.

Took customer food orders for preparationGreeted customers as they arrived to make them feel welcomedCleaned customer tables after they finished with mealKept working area and register clean for customer to feel comfortably when ordering