Jamie Mccloskey Email and Phone Number

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospital, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption (P2PE/EMV) standard in North America. FreedomPay's robust solutions across payments, security, identify and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.

•Strategically designed and scoped traditional banking products to enhance BankMobile's BaaS offering for existing partner and white labeled solution. •Analyzed the traditional banking space as well as Neo & Startup digital only banks to identify the gaps and opportunities in the market.•Collaborated with T-Mobile Money to understand their specific user base, needs, and brand to build a solution targeted to their specific customer segment.

•Established product development processes and procedures for front end team to implement a brand new control panel for users to manage virtual servers and services•Collaborated with key stakeholders, scrum teams and project leaders to establish timeline, workflows and goals to implement all project requirements•Corresponded with customers and incorporated direct user feedback into the product roadmap to enhance product features and functionality•Participated in concept validation testing with Product Designers and users

•Built a payment processing platform with architecture designed to scale, white label, and support all B2B ad B2C Invoicing and Payment platforms •Facilitated daily standups, planning, refinement, sprint reviews and retrospectives with the teams•Lead two development teams while managing one product backlog to drive continued integration of applications and features to payment platform•Worked cross-functionally with many business segments, including customers, sales, client services, solutions consultants, etc. to implement repeatable payment integrations with banks. Supports the implementation lifecycle and existing solutions•Subject matter expert on B2B payments across the entire organization•Created scalable and secure payment processing capabilties to ensure PCI compliance while reducing feature implementation and development time•Defined the go-to-market strategy and positioning for payments as a service (PaaS)

Assume responsibility for end to end delivery of client enhancements, modifications, and full implementations of Billtrust product offerings. • Create and maintain schedules for multiple projects while communicating progress to key stakeholders• Gather client requirements and manage client expectations • Conduct planning and forecast risk for client implementation• Work closely with product development teams to ensure product delivery

We help companies improve their financial performance by optimizing the billing & payment process. Simply put, we help your customers pay you faster and give them the tools to self serve, resulting in reduced DSO, fewer calls and happier finance departments. We’ve built a nationwide print and electronic network that will assist your organization and its’ customers in not only receiving, but paying their bills electronically. We’re not a not a print company, not an ebill company, we are a complete billing partner. The net result our customers see is continual improvement in their receivables and a reduction in spend. Oh, and we also make a nice contribution to your overall green initiatives.

As Corporate Manager I was responsible for organizing and coordinating office operations and procedures to ensure organizational efficiency and effectiveness.

Began part time performing general office task such as filing, maintaining records, postage, confirming previous days purchasing. Assumed responsibility of daily and monthly backup of computer system, made sure all workstations were up to date with necessary software and pricing.

As the Service Quality Analyst I was responsible for quality and customer satisfaction reporting for Client Services. I created trending reports for our customer satisfaction survey results using Microsoft excel and presented my findings to senior staff. I also was responsible for researching low scoring calls and finding the root cause for the scores and comments.• Prepared weekly and monthly reports for senior management• Provided agent behavioral data to internal and outsourced senior management• Analyzed trends in customer survey comments• Initiated employee recognition program• Attended weekly outsourcing performance meetings • Analyzed system enhancements to determine if desired impact has been received

As a Quality Analyst I coached and mentored Client Account Managers on their interactions with customers via web, email, and phone calls to ensure compliance with policies and procedures. Utilized Verint software to measure quality of customer interactions. Reported trends directly to Senior Management. Facilitated weekly calls with internal and outsourced management teams to discuss behaviors and trends of Client Account Managers.

As an Account Manager I was responsible for assisting customers with inquiries and request with their business credit card accounts. Coached newly hired Account Managers. Assisted Quality Analyst with monitoring and evaluting client interactions. Assisted other Client Service teams as needed.