Jamie Meredith Email & Phone Number

United Kingdom

United Kingdom

Discover - Quantitative data analysis using behaviour analytic. Qualitative analysis using LLM analysis of user feedback (after delivering functionality of capturing this data), user and customer(B2B) interviews along with market research to identify pain point. Collaborating with stakeholders including senior managements and clients, to prioritise and.

Creation and implementation of prioritisation framework to maximise ROI. Delivering against the product vision and strategy creating an outcome focused roadmap to resolve users problems.Setup and management of backlog. Breaking initiatives down into smaller and iterative deliverables, giving value to users quickly and gaining valuable insight. User story.

Creating strong investment proposal to facilitate creation of 2 fully autonomous Agile development teams to lead digital transformation and rebuild of global self serve channelDefine product vision and strategy with a customer outcome based 5 year transformation roadmapBreaking down complex transformation into achievable initiatives, delivering value and.

Strategy creation and implementation for Global RS online My Account product, transforming to a stand alone cloud based application.Iteratively building upon existing capabilities, while identifying new functionality to drive increased revenue, improved customer experience and deliver self serve tools.

Overseeing the development of the My EE Web Product for Pay Monthly and Small BusinessEffective backlog management to maximise ROI from all involved in Digital Self ServeReviewing and monitoring of KPIs and other reports to identify on-going improvement opportunities to create effective optimisation roadmapIdentifying and scoping new functionality or.

Customer Service point of contract for Digital area assisting with all matters including Propensity To Call, NPS and Complaint reductionBringing to life the key Customer Service call drivers and pain points for customers, allowing for opportunities to be prioritised to deliver maximum benefits and ROIActively identifying new opportunities to deliver.

Identification, design and implementation of end-to-end procedures to deliver improvement in efficiencies, compliance, experiences and additional revenue through incremental salesWorking on early Omni-channel experiences, including Chat system Now Interact into Telesales estate trial delivering all process and policies Effective action log, risk and issue.

Leading a Team of 16, delivering exceptional results in customer experience and salesAwarded highest sales team within Operations, Site and DepartmentCoaching and developing staff enhancing sales and experience, supporting personal growth

Delivering against sales targets while maintaining a high level of customer experienceRewarded as a Top 30 Sales Agent within Europe 2 years running

Chemistry

Education record

Chemistry Mathematics Physics